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SpeechTEK 2014 - Wednesday, August 20, 2014
Empire Complex (7th floor)
B303 – The Art & Science of Menu Design
1:45 p.m - 2:30 p.m
Jenni McKienzie, Voice Interaction Designer - SpeechUsability
Kristie Goss-Flenord, Consultant, Human Factors - Convergys

A menu can make or break your IVR. Attend this session for a brief overview of guidelines on menu structure, wording, and recording based on guidelines developed by the AVIxD Design Guidelines Working Group. Next you’ll have the chance to get your hands dirty applying the guidelines in tricky situations. Bring your own menu challenges to the session for the opportunity to work together on solid solutions.

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