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SpeechTEK 2014 - Wednesday, August 20, 2014
Astor Ballroom (7th floor)
A303 – A Comparison of Hosted Virtual Assistants vs. Automation in the IVR
1:45 p.m - 2:30 p.m
Joe Alwan, AVOKE Analytics - Raytheon BBN Technologies

Hosted virtual assistants advertise being able to overcome obstacles to more accurately deliver calls to their intended destinations, but how do they compare with traditional IVR automation? In this session, hear the initial results of an evaluation of an IVR system using both a hosted virtual assistant and automated speech recognition. Join us for an analysis of the benefits and drawbacks of hosted virtual assistants and guidance on deciding if a virtual assistant is right for your organization.

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