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SpeechTEK 2014 - Wednesday, August 20, 2014
Gramercy/Olmstead (7th floor)
D302 – PANEL: What Can WebRTC Do for You?
11:45 a.m - 12:30 p.m
MODERATOR: K.W.'Bill' Scholz, President - NewSpeech LLC AVIOS
Daniel C Burnett, President - StandardsPlay
Tobias Goebel, Senior Director Emerging Technologies, Product Management and Marketing - Aspect Software, Inc.
Valentine Matula, Senior Director, Multimedia Research - Avaya

How can companies have their customers connect to speech systems and to customer service agents for assistance directly from within a mobile app or a PC browser session? With no heavy downloads or application installations, WebRTC provides voice, video, and co-browsing so that an automated or live agent can help immediately from within the context of the customer’s mobile or browser activity.

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