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SpeechTEK 2014 - Wednesday, August 20, 2014
Empire Complex (7th floor)
B301 – PANEL: Cross-Cultural Usability Testing
10:45 a.m - 11:30 a.m
Jim Milroy, Human Factors Solutions Consultant - West Interactive Services
David Attwater, Senior Scientist - Enterprise Integration Group
Jennifer Deese, Senior Consulting Manager, Professional Services DEV/QA - Convergys
Marissa Williams, Senior Application Designer - Interactions, LLC
Helen VanScoy, Director, User Interface Design - Performance Technology Partners

Companies in the U.S. have been using IVRs to handle customer calls for years, but where do other countries stand in the use of IVRs? What about languages other than English? Are U.S. companies using the same speech technology they use in the U.S. in other countries? This panel shares their experiences in testing applications outside of the U.S. and in languages other than English. Join us in discussing the difficulties, learnings, and outcomes of a number of usability tests.

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