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SpeechTEK 2014 - Tuesday, August 19, 2014
Gramercy/Olmstead (7th floor)
D205 – New Modes of User Input Improve Systems
4:15 p.m - 5:15 p.m
Raj Tumuluri, President - Openstream Inc. W3C, IEEE, ACM
Suresh Ganesan, AVP & Head, Solutions, Architecture & Technology, Healthcare & Life Sciences - Cognizant

Raj Tumuluri and Suresh Ganesan demonstrate how multimodal inputs such as speech, thought, gesture, face recognition, and a robotic assistant can provide patient care and wellness monitoring. After summarizing trends and lessons learned in combining EEG-headsets for thought input with speech and multimodal technology to improve outcomes in patient care, they discuss how problems encountered by their customers during deploy- ment are being evaluated.

Upgrade to Speech Produces Big ROI
4:15 p.m - 5:00 p.m
Brian Enright, Manager of Business Integration - Orlando Utilities Commission

Orlando Utilities Commission launched a strategic initiative to improve customer service that included an upgrade to its web and IVR platforms. Following the redesign and upgrade to speech, automation rates increased significantly. Hear about the ROI and lessons learned, including why the IVR deployment should have occurred in phases,starting with the features that customers were already familiar with.

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