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SpeechTEK 2014 - Tuesday, August 19, 2014
Empire Complex (7th floor)
B203 – Living the Cross-Channel Dream
1:45 p.m - 2:30 p.m
Dave Pelland, Global Director, IVR Practice - Genesys

Despite years of talk about designing seamless cross-channel apps and readily available platforms and tools, few truly seamless experiences exist. Designers lack a consistent, coordinated way of integrating the designs of applications in different channels into a single user experience. This session explores a lightweight process which brings together designers from different channels using a simple notation for coordinating between applications that allows each channel to be designed, developed, and deployed separately.

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