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SpeechTEK 2014 - Monday, August 18, 2014
Empire Complex (7th floor)
B106 – Solution Sessions
4:15 p.m - 5:00 p.m
What we need to hear: Voice of the Customer
Levent Arslan, CEO - SESTEK Bogazici University
Yakup Dogan, Assistant General Manager, in charge of Alternative Delivery Channels - Yapi Kredi

Voice of the Customer is your key to grasp the spirit of your customer interactions. Through the collection, evaluation, and analysis of multichannel interaction data you will effectively assess customer satisfaction, elaborately measure key performance indicators, optimize your quality management and gain invaluable insights to act upon for operational excellence.

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SpeechTEK 2014


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