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SpeechTEK 2014 - Monday, August 18, 2014
Empire Complex (7th floor)
B103 – It’s My Turn to Talk!
1:15 p.m - 2:00 p.m
Nandini Stocker, Sr. Product Design Manager - FlipKart

Each call to a speech IVR is a conversation that, like human conversations, can easily be disrupted when one party misreads the inherent turn-taking cues and talks out of line. While humans easily recover after interrupting each other, a single turn-taking error can derail a conversation with a speech application. This session explores the concept of turn-taking and offers actionable advice on how to prevent, diagnose, and repair designs plagued by turn-taking issues.

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