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SpeechTEK 2014 - Monday, August 18, 2014
Soho/Herald (7th floor)
C102 – PANEL: The Importance of Voice in the Multichannel Experience
11:15 a.m - 12:00 p.m
MODERATOR: Jenni McKienzie, Voice Interaction Designer - SpeechUsability
Helen Casewell, User Experience Research Manager - VoxGen
Renae Rogers, User Experience Designer - West Notifications Group AVIxD Board - Secretary
Tom Schalk, Vice President of Voice Technology - Sirius XM

Multichannel user experience has been a hot topic for a number of years, but integrating voice user interfaces in multichannel and cross-channel customer journeys remains a persistent challenge. Join panelists in this session as they analyze where voice brings the most value in multichannel interactions, discuss best practices for creating optimal voice user experiences, and share their experiences to help you design great multi- and cross-channel user experiences.

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