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SpeechTEK 2014 - Monday, August 18, 2014
Empire Complex (7th floor)
B102 – First Steps in Using Analytic Data
11:15 a.m - 12:00 p.m
Leslie Carroll Walker, Senior Manager, UI Design, Global Professional Services, Customer Interaction Technology - Convergys

Analytics has received a great deal of attention in recent years, with just cause. Analytics provide new tools and methods for manipulating large amounts of data from multiple sources, which may result in dramatic cost savings, solid metrics, and eye-opening results. Get prepared! In this presentation, learn the basics of dealing with analytic data, methods for avoiding common stumbling blocks, and hear lessons learned from real deployments to help you ease into your first analytics effort.

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