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SpeechTEK 2014 - Monday, August 18, 2014
Astor Ballroom (7th floor)
A102 – PANEL: The Role of Human-Assisted Speech Recognition
11:15 a.m - 12:00 p.m
MODERATOR: Daniel Hong, Research Director & VP - Forrester Research
Matthew Panaccione, Solutions Consultant - West
Phil Gray, EVP of Business Development and Strategy - Interactions
Tim Moynihan, Senior Analyst and Project Leader - Opus Research

Human-assisted understanding is a new hybrid approach to speech recognition in which humans take over some recognition tasks from the system. Systems that rely on human-assisted understanding hide recognition errors from the user, resulting in speech interactions that appear to be more natural and robust, but are there drawbacks to this approach? This session explores the benefits and limitations of human-assisted understanding in creating a positive and productive customer experience.

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