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SpeechTEK 2013 - Wednesday, August 21, 2013
A303 – Tuning Your Application for Optimal Performance
1:45 p.m - 2:30 p.m
Jenny Burr, Sr. Manager, Analytic Consulting - Convergys
Jesse Montgomery, Sr Speech Technologist - Theatro Labs

What can you learn from tuning data? Once your application is deployed, what can you learn from callers’ reactions to it? Tuning data from your production system can demonstrate design success and help identify specific interactions that should be improved by analyzing actual callers’ reactions. This session provides an overview of tuning and walks through real-world examples to demonstrate the value of tuning data in demonstrating successes and failures with design, grammars, or speech parameters.

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