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SpeechTEK 2013 - Wednesday, August 21, 2013
B301 – A Problem-Solving Approach to Multimodal Multichannel Applications
10:45 a.m - 11:30 a.m
Samrat Baul, Senior Director, Application Design - [24]7
Darla Sharp, VUI Design Analyst - [24]7

When given a choice in a multimodal application, 30% of users use multiple modalities in a single interaction, so it is now imperative to provide customs with the choice to interact using any modality or channel that is convenient. This interactive session starts by setting up a series of design problems for multimodal applications and then goes on to interactively arrive at possible solutions. Attendees learn that some very obvious solutions are not so obvious after all.

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