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SpeechTEK 2013 - Tuesday, August 20, 2013
D204 – Enabling HD Voice in the Contact Center
2:45 p.m - 3:30 p.m
Valentine Matula, Senior Director, Multimedia Research - Avaya

Mobile LTE, HD PSTN, and HTML5/WebRTC make high quality (HD) audio possible from consumers into automated speech systems, multimodal applications, live agents, and recording/speech analytics platforms. This talk will explore the value of HD audio, discuss technical requirements, and outline potential hurdles and issues to address when planning and executing an HD audio project.

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