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SpeechTEK 2013 - Tuesday, August 20, 2013
C204 – PANEL: Personalized, Data-Driven Customer Experience
2:45 p.m - 3:30 p.m
MODERATOR: Tara Kelly, President & CEO - SPLICE Software Inc.
David Claiborn, Senior Director, Product Design - United Health Group
Andy Middleton, Technical Architect - Performance Technology Partners (PTP)
Stephen Mailey, Head of User Experience Design - VoxGen

Creating compelling, personalized, over-the-phone experiences is a common goal for organizations, but achieving it can be challenging. Panelists in this session share their experiences and offer guidance on collecting, analyzing, and applying key insights from data to improve customer experiences. Learn specific methods and hone your own strategy through the on-the-ground experiences of our panelists.

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