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SpeechTEK 2013 - Tuesday, August 20, 2013
B201 – PANEL: New Methodologies Used in Mobile Speech Interaction Designs m
10:45 a.m - 11:30 a.m
MODERATOR: Eduardo Olvera, Sr. Manager & Global Emerging Technology Lead, UI Design, Professional Services - Nuance AVIxD
Larry Baldwin, Manager, Voice Services - IBI Group
Bruce Balentine, Chief Scientist Emeritus - Enterprise Integration Group
Bruce Papazian, Principal - Bruce Papazian, Inc.
Stephen Gay, Manager & Design Strategist - Intuit

Traditional IVR projects follow well-known methodologies (such as waterfall), which tend to involve customer service and telephony departments within an organization. But when speech moves out of the call center into other service channels, such as mobile, both methodologies as well as participants involved radically change. This session explores the implications of designing new mobile interactions in a more agile and app-centered world.

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