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SpeechTEK 2013 - Tuesday, August 20, 2013
A201 – PANEL: The Changing Role of Speech in a Multichannel World
10:45 a.m - 11:30 a.m
MODERATOR: Bruce Pollock, Vice President, Strategic Growth and Planning - West Interactive
William Clark, Global Vice President, Mobile Strategy - SAP
Mike Monegan, Vice President Product Management - Cyara
Lynda Smyth, CMO - Twilio

Join us as industry leaders discuss the current and future role of speech technology in the complex and ever-shifting world of customer interaction. What will the customer service channel mix look like in 5 years as voice, web, mobile, and social media channels evolve? How will speech-enabled virtual assistants affect customer service? Panelists explore these and other questions in this forward-looking discussion.

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