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SpeechTEK 2013 - Monday, August 19, 2013
A106 – Solution Sessions
4:15 p.m - 5:00 p.m
Conversational Interactive Text Response: “Virtual Agents” for SMS and Social
4:15 p.m - 4:35 p.m
Tobias Goebel, Senior Director Emerging Technologies, Product Management and Marketing - Aspect Software, Inc.

Natural language isn’t just for IVR apps. Experience what’s possible when applying NLU-style automation to SMS and Twitter. We explore use cases for natural language “Interactive Text Response,” including personalized self-service and information gathering for faster, better automated assistance, as well as integrations with the contact center.

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