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SpeechTEK 2013 - Monday, August 19, 2013
C104 – PANEL: Assuring Voice Biometrics Across the Contact Center and Mobile Landscape
2:15 p.m - 3:00 p.m
MODERATOR: Tim Moynihan, Senior Analyst and Project Leader - Opus Research
Advait Deshpande, Senior Product Director, Enterprise - Nuance Communications
Ron DeLucia, Senior Consultant, Self Service Solutions - Avaya
Phil Shinn, CTO - ImmunityAnalytics

Contact centers and app developers are turning to voice biometrics to improve security while enabling customers to interact with companies in a hands-free, convenient manner. Voice-based authentication of callers is key to secure, trusted customer care interactions. With the right testing plan, enterprises can ensure that their applications for voiceprint enrollment as well as ongoing fraud detection are fast and friction-free.

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