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August 13 - 15, 2012
New York Marriott Marquis
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Biographical Information
Peter Leppik
President and CEO
Vocal Laboratories Inc.


Peter Leppik is co-founder and CEO of Vocal Laboratories Inc., and has led the company through the development and implementation of its award-winning customer service survey services. Leppik is co-author of Gourmet Customer Service, and is a frequent speaker at call center industry events. Prior to founding VocaLabs in 2001, Mr. Leppik was an analyst following call center and related technologies. Mr. Leppik holds an M.S. degree in Physics from the University of Illinois at Urbana-Champaign, and serves on the board of directors of the Minnesota Children’s Museum.

Conference Sessions By Peter Leppik
SpeechTEK 2017

SpeechTEK 2016
Tuesday, May 24, 2016
2:45 p.m. - 3:30 p.m. B204: A/B Testing With User Feedback

SpeechTEK 2015
Wednesday, August 19, 2015
1:45 p.m. - 2:30 p.m. A303: Using Feedback to Improve the Caller Experience: Three Case Studies

SpeechTEK 2014
Monday, August 18, 2014
3:15 p.m. - 4:00 p.m. A105: Using Customer Feedback to Improve Speech Applications

SpeechTEK 2013
Tuesday, August 20, 2013
2:45 p.m. - 3:30 p.m. A204: What Happened and Why? Marrying Analytics With Customer Feedback

Wednesday, August 21, 2013
1:45 p.m. - 2:30 p.m. C303: PANEL: Get the Truth About How Callers Really Feel

SpeechTEK 2012
Thursday, August 16, 2012
1:30 p.m. - 4:30 p.m. STKU-8: Improving Speech Applications Through Customer Feedback

Monday, August 13, 2012
10:15 a.m. - 11:00 a.m. C101: Customer Opinions of IVR
11:15 a.m. - 12:00 p.m. A102: Setting Goals for Automation

SpeechTEK 2011

SpeechTEK 2010
Wednesday, August 4, 2010
11:45 a.m. - 12:30 p.m. D302: User Feedback and Speech Applications

Monday, August 2, 2010
4:15 p.m. - 5:00 p.m. B106: Measuring the Customer Experience

SpeechTEK 2009
Thursday, August 27 2009
1:30 p.m. - 4:30 p.m. STKU-7: Success for Speech Applications

Wednesday, August 26 2009
2:45 p.m. - 3:45 p.m. B304: Panel: The VUI Showdown: Data for Menu Design

SpeechTek 2007
Monday, August 20
11:30 a.m. - 12:30 p.m. B102: Usability Surveys: Practical Techniques

Wednesday, August 22
2:00 p.m. - 3:00 p.m. E303: Collecting, Managing, & Analyzing User Feedback

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SpeechTEK 2012

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