SpeechTEK.com home
August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Register Now SpeechTEK University
Biographical Information
Omer Minkara
Research Director, Contact Center & Cust Exp Man
Aberdeen Group

Omer Minkara is the Research Director leading the Contact Center & CEM research practices at Aberdeen Group, a leading provider of fact-based research focused on the global technology-driven value chain. In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used by customer care organizations across the world. Omer’s research is widely consumed by senior-level Service, Marketing, Sales and IT executives. His research findings are used by worldwide executives to build and nurture strategic customer engagement programs. Linked In URL: http://www.linkedin.com/in/omerminkara Twitter handle: https://twitter.com/#!/omer_aberdeen

Conference Sessions By Omer Minkara
SpeechTEK 2013

SpeechTEK 2012
Tuesday, August 14, 2012
10:45 a.m. - 11:30 a.m. A201: Analysts Discuss Analytics

Connect with
SpeechTEK 2012


Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with: