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Biographical Information
Kevin Au
Lead QA Analyst
Green Dot Corporation

Kevin Au through training and experience understands the interplay of technology and business. He’s a seasoned senior-level QA analyst with a deep level of understanding of the impact QA has on the business. He currently serves as lead QA Analyst at Green Dot Corporation where he creates, prepares and implements IVR systems quality assurance for this leading provider of prepaid debit cards. Prior to Green Dot, Kevin spent almost four years as a QA manager at The Capital Group Companies and has held senior QA positions at Toyota Financial Services and Ameriquest and held consulting roles at Hitachi Consulting and EDS. Kevin hold a BS degree from the University of Southern California and a BS in Information Systems and Corporate Finance from USC’s Marshall School of Business.

Conference Sessions By Kevin Au
SpeechTEK 2012
Tuesday, August 14, 2012
4:15 p.m. - 5:00 p.m. D205: Case Study 4: Managing Call Center Changes

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SpeechTEK 2012


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