SpeechTEK.com home
August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Register Now SpeechTEK University
Biographical Information
Keith Dawson
Practice Leader
Customer Engagement

Keith Dawson leads Ovum’s customer engagement team, where he covers contact center technologies, including infrastructure, software, and services. His particular interest in recent years has been the customer experience: how to measure it, and how companies can manage that experience to their advantage. Keith covers emerging service delivery technologies, including speech analytics and proactive outbound and advanced workforce optimization tools, all with an eye to understanding how organizations can best allocate resources and optimize customer satisfaction. He speaks frequently on these topics at industry conferences and webinars. 

Conference Sessions By Keith Dawson
SpeechTEK 2012
Tuesday, August 14, 2012
4:15 p.m. - 5:00 p.m. A205: Case Study 1: Analytics
10:45 a.m. - 11:30 a.m. A201: Analysts Discuss Analytics

Connect with
SpeechTEK 2012


Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with: