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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
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Biographical Information
Elaine Cascio
Vice President
Vanguard Communications Corp

Elaine Cascio is Vice President of Vanguard Communications Corporation, an independent consulting firm that specializes in designing and implementing strategic solutions for customer contact. 

She is an innovative thinker in customer experience and self-service with over 30 years of experience in customer contact. Elaine is a well-known author, instructor and speaker on customer experience strategy, customer intimacy through self-service and building customer relationships. She’s helped dozens of companies identify opportunities to improve the customer experience and develop innovative and cost-effective solutions for meeting customer needs at key moments of truth.

§  Board Member, Call Center Industry Advisory Council. Veterans Transportation and Community Living Initiative, ICMI Judge

§  Authors monthly Voice of the Customer column in Customer Magazine.

Conference Sessions By Elaine Cascio
SpeechTEK 2014
Tuesday, August 19, 2014
11:45 a.m. - 12:30 p.m. B202: PANEL: Techniques for Sharing Context Among Channels

SpeechTEK 2013
Tuesday, August 20, 2013
10:45 a.m. - 11:30 a.m. C201: Demystifying Customer Research
1:45 p.m. - 2:30 p.m. C203: PANEL: Things We Wish Our Clients Knew

SpeechTEK 2012
Tuesday, August 14, 2012
10:45 a.m. - 11:30 a.m. C201: Understanding Customer Journeys
2:45 p.m. - 3:30 p.m. A204: How a Cross-Channel Strategy Affects the Call Center

SpeechTEK 2011
Tuesday, August 9, 2011
3:00 p.m. - 3:45 p.m. C204: Enhance Smartphone GUIs With Speech

Monday, August 8, 2011
1:45 p.m. - 2:45 p.m. C103: Creating Positive Multichannel Experiences

SpeechTEK 2010
Monday, August 2, 2010
1:15 p.m. - 2:00 p.m. B103: Speech in a Multichannel World
3:15 p.m. - 4:00 p.m. B105: Creating Custom Experiences

Tuesday, August 3, 2010
1:45 p.m. - 2:30 p.m. A203: Speech Deployments: Is Hosting Right for You?

SpeechTEK 2009
Wednesday, August 26 2009
2:45 p.m. - 3:45 p.m. A304: Emerging Trends in Speech
10:45 a.m. - 11:30 a.m. A301: Panel: Hosting Relationships

SpeechTEK 2008
Tuesday, August 19
1:45 p.m. - 2:30 p.m. A203: Cross-Channel User Experience

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SpeechTEK 2012


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