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Biographical Information
Dan Stoops
Director Strategic Solutions

Dan Stoops is a Director in Strategic Solutions for Conversation Manager at Genesys. His 20-year history in IVR has spanned research in voice user interface, speech recognition, and cross channel context management. His recent focus has been on starting the call center interaction from the mobile application. Dan holds a BS from the University of Pittsburgh and a MS from The Ohio State University.

Conference Sessions By Dan Stoops
SpeechTEK 2012
Monday, August 13, 2012
3:15 p.m. - 4:00 p.m. A105: Building Trust Through Positive Mobile Experiences

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