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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
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Biographical Information
Cliff Bell
Product Line Manager
Product Management

Cliff Bell is the intelligent Customer Front Door (iCFD) Solution Manager at Genesys, an Alcatel-Lucent company, focused on coordinating requirements for and delivery of innovative, cross-channel products to enable dramatic improvement of the customer experience with contact center applications. With 11 years of product marketing and product management experience driving contact center software, he has lead teams across many strategic software releases and currently chairs the iCFD Community of Interest within Alcatel-Lucent. Cliff holds an B.A. from McPherson College.

Conference Sessions By Cliff Bell
SpeechTEK 2012
Monday, August 13, 2012
1:15 p.m. - 2:00 p.m. C103: Managing Customer Experience Design
3:15 p.m. - 4:00 p.m. A105: Building Trust Through Positive Mobile Experiences

SpeechTEK 2011
Tuesday, August 9, 2011
10:45 a.m. - 11:30 a.m. D201: Plug-and-Play Speech Application Architectures

Monday, August 8, 2011
4:15 p.m. - 5:00 p.m. C105: Enabling Effective Channel Mixing and Switching mc

SpeechTEK 2010
Tuesday, August 3, 2010
4:15 p.m. - 5:15 p.m. A205: The Value of Personalization

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SpeechTEK 2012


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