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August 13 - 15, 2012
New York Marriott Marquis
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Biographical Information
Bernhard Suhm
Director of Professional Services, AVOKE Call Experience Analytics Division
Raytheon BBN Technologies

With over 15 years of experience in speech recognition and interface usability, Bernhard Suhm is Director of Professional Services in the Call Center Analytics group at BBN. His work focuses on design and consulting services for call centers to improve usability, work flows and the overall caller experience. Bernhard has co-authored several patents, book chapters, and published papers on speech interface usability and multimodal interaction.

Conference Sessions By Bernhard Suhm
SpeechTEK 2012
Thursday, August 16, 2012
1:30 p.m. - 4:30 p.m. STKU-7: Data-Driven Optimization of Voice Applications

Tuesday, August 14, 2012
8:00 a.m. - 8:45 a.m. SD203: Removal of Sensitive Information From Call Recordings
1:45 p.m. - 2:30 p.m. B203: Strategic Multimodal Design

Wednesday, August 15, 2012
11:45 a.m. - 12:30 p.m. C302: Measuring Customer Effort

SpeechTEK 2010
Thursday, August 5, 2010
1:30 p.m. - 4:30 p.m. STKU-7: Optimizing Speech Applications for Maximum Performance

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SpeechTEK 2012


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