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August 13 - 15, 2012
New York Marriott Marquis
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Biographical Information
Andy Middleton
Technical Architect
Performance Technology Partners (PTP)

A consultant with over 12 years of experience in professional services and over 10 years of experience implementing large-scale enterprise systems within the contact center. An expert in various contact center solutions and technologies including Computer Telephony Integration (CTI), intelligent call routing, Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), and Text-To-Speech (TTS). Experience as a developer, technical architect, and technical project manager, and sale engineer throughout the sales and system development lifecycles from requirements and design through deployment and maintenance. As a developer and technical architect, he's designed and developed numerous applications for the Java Platform Enterprise Edition, Microsoft .NET Framework, and other platforms using various technologies. As a technical project manager, he's coordinated and planned various activities, led development efforts, and provided technical guidance and oversight.

Conference Sessions By Andy Middleton
SpeechTEK 2013
Tuesday, August 20, 2013
2:45 p.m. - 3:30 p.m. C204: PANEL: Personalized, Data-Driven Customer Experience

SpeechTEK 2012
Tuesday, August 14, 2012
2:45 p.m. - 3:30 p.m. C204: Unified Cross-Channel Experiences

SpeechTEK 2011
Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. A203: Natural Language: False Hopes or True Benefits?

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SpeechTEK 2012


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