SpeechTEK.com home
August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
Keynotes Register Now SpeechTEK University
SpeechTEK 2012 - Wednesday, August 15, 2012
B304 – Evaluation Techniques
2:45 p.m - 3:45 p.m
MODERATOR: Annie Clark Ferreira, Senior Voice User Interface Designer - Nuance

Evaluating the performance of automated self-service systems is a persistent challenge for many organizations. Weborg discusses new technologies such as visual design tools and real-time system change management that can reduce the time required to identify performance issues and allow companies to quickly identify and react to change. Neuman presents a new method called Dynamic Test Options, a powerful and flexible design methodology for testing post-production scenarios to help organizations quickly make improvements to systems.

Using an iterative approach to improve customer experience
Rich Weborg, CEO - OneReach
Dynamic Test Options - a new VUI design testing approach
Randell Neuman, Sr VUI Designer - Convergys

Connect with
SpeechTEK 2012


Bronze Sponsors
Corporate Sponsors
Tuesday Evening Networking Reception Sponsor
Tuesday Keynote Lunch Sponsor
Monday Keynote Lunch Sponsor
Association Sponsor
Media Sponsors
Co-located with: