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August 13 - 15, 2012
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SpeechTEK 2012 - Wednesday, August 15, 2012
A304 – Importance of Prompting
2:45 p.m - 3:45 p.m
MODERATOR: Dave Pelland, Global Director, IVR Practice - Genesys
Tim Walsh, President - Walsh Media
Daniel O'Sullivan, CEO - Gyst

Once callflows are documents and prompts are scripted, many organizations believe application design is done. This ignores the significant impact of the way the audio prompts are recorded and presented to callers. Walsh demonstrates the value of professionally recorded prompts and how they improve self-service rates and customer experience. O’Sullivan presents a improve the accuracy of recognition and user experience in mobile virtual assistants in healthcare and remote patient monitoring. van Terheyden explores innovative new tools for speech-enabled clinical documentation that empower clinicians to capture information and thoughts as they occur through the innovative use of natural language, templates, and macros.

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