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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
Sunrise Discussions Customer Case Studies Speakers
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SpeechTEK 2012 - Tuesday, August 14, 2012
B205 – Case Study 2: Voice Verification
4:15 p.m - 5:00 p.m
MODERATOR: Judith Markowitz, President - J. Markowitz Consultants

Prior to deployment of a biometric speaker verification system that is lan- guage- and accent-independent, a large volume of calls required identity verification via a manual agent-assisted procedure. This was causing both time loss and customer dissatisfaction. After deployment, the average call duration was reduced and customers provided positive feedback. Rather than dealing with PINs, passwords, and challenge questions, customers are easily identified by the system before completing their secure transactions.

Biometric Speaker Verification System
Mesut Cure, Customer Services Director - Avea
Speech System for Elderly Population
Shahar Belkin, CTO - FST21

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