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SpeechTEK 2012 - Tuesday, August 14, 2012
D204 – Multimodal and Multichannel Languages and Platforms
2:45 p.m - 3:30 p.m
MODERATOR: Daniel C Burnett, President - StandardsPlay

Dahl discusses the pros and cons of existing multimodal platforms and tools and how voice and multimodal standards can reduce the risk of being locked into proprietary technologies. Monegan describes how to provide a seamless customer experience across many channels, including speech, web, and mobile, by using a predictive multichannel platform.

One Application to Many Channels: Creating a Multi-Channel Customer Experience
Mike Monegan, Vice President Product Management - Cyara
Started with Multimodality: Applications, Platforms and Tools
Deborah Dahl, Principal - Conversational Technologies

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