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SpeechTEK 2012 - Tuesday, August 14, 2012
B204 – Multipurpose Design Documentation
2:45 p.m - 3:30 p.m
MODERATOR: Mark W Stallings, Managing Partner, VUI Design Practice - Forty 7 Ronin Inc.

Design documentation faces a host of challenges because it is used by many different audiences to describe interactions across multiple modalities. Owens discusses the challenges of creating design documentation that is able to show different levels of detail to enable differing audiences to clearly understand the design. Pelland presents a method of situation-based design that allows both speech and visual interfaces to be designed using traditional methods with only a few changes.

Challenges of Creating a Cross-Organizational IVR Design Documentation Strategy
Karen Owens, Senior User Experience Designer - LogicTree Corporation
Situation-Based Dialog Design
Dave Pelland, Global Director, IVR Practice - Genesys

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