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SpeechTEK 2012 - Tuesday, August 14, 2012
B202 – Understanding Multimodal Users
11:45 a.m - 12:30 p.m
MODERATOR: James R. Lewis, Senior Human Factors Engineer - IBM Corporation

For all the buzz surrounding multimodal applications, we understand very little about what people do when they have the chance to interact with a mobile device that recognizes both speech and gesture. Milroy discusses how smart phone interactions raise user expectations and require evolving methods for designing and evaluating user interactions in order to meet these expectations.  Balentine presents a unique model of speech interactions and highlights its benefits to users over current approaches

Smart IVRs for Smart Phones
Jim Milroy, Human Factors Solutions Consultant - West Interactive Services
"Super-Natural" Language Dialogues
Bruce Balentine, Chief Scientist Emeritus - Enterprise Integration Group

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