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August 13 - 15, 2012
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SpeechTEK 2012 - Monday, August 13, 2012
B101 – Effective Natural Language
10:15 a.m - 11:00 a.m
MODERATOR: Kristie Goss-Flenord, Consultant, Human Factors - Convergys

There is growing interest in natural language IVRs that begin with open- ended, “How may I help you?” type questions. Olvera speaks about the importance of exceeding customer expectations not only with the initial natural language question that interprets customer requests and routes the call appropriately, but also by building underlying systems that act in intelligent and useful ways. Stavropoulou focuses on user-centered design evaluation methods that relate to the development of advanced spoken natural language user interfaces.

Why Natural Language isn’t enough – Or the advent of the intelligent, natural sounding, personalized understanding of user’s needs
Eduardo Olvera, Sr. Manager & Global Emerging Technology Lead, UI Design, Professional Services - Nuance
Advanced Natural Language Spoken Interfaces: Design methodology for increasing usability
Pepi Stavropoulou, Senior Language Specialist - Omilia

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