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August 13 - 15, 2012
New York Marriott Marquis
Monday Tuesday Wednesday
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SpeechTEK 2012 - Monday, August 13, 2012
SD104 – Can Agents Make or Break Your Speech Solution?
8:00 a.m - 8:45 a.m
Nandini Stocker, Sr. Product Design Manager - FlipKart

Agents can have a major impact on callers’ overall impression of a user interface (and—by extension—the company and brand). This session discusses examples of agent training that either complement the efforts of the VUI design, or undermine it. A targeted checklist of solutions is generated that attendees can immediately apply to their contact center strategy. Vendors can also gain insight on how to add this often-missed item to their toolbox of customer solutions.

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