SpeechTEK.com home
Biographical Information
Michael Smith
Self Service Solution Opportunity Architect
Professional Services

Mike Smith is a Principal Consultant with Avaya Professional Services on the Self-Service team.  With over 18 years of experience in the selling, design and delivery of advanced self-service solutions.  Mike has been instrumental in leading voice user interface design teams to advance the art of IVR design and to improve user centric designs.  Currently, he leads the way in selling Avaya Professional Services to deliver a variety of self-service solutions to meet the growing needs of the present day contact centers.  Mike holds a degree in Finance/Economics from Lipscomb University.  He has previously presented at SpeechTEK.

Conference Sessions By Michael Smith III
SpeechTEK 2011
Monday, August 8, 2011
3:00 p.m. - 4:00 p.m. A104: Improve Speech Applications Through Customer Feedback

Tuesday, August 9, 2011
3:00 p.m. - 3:45 p.m. A204: Upgrading Your IVR
11:45 a.m. - 12:30 p.m. A202: Integrating Social Media with Customer Service

SpeechTEK 2009
Monday, August 24 2009
3:15 p.m. - 4:00 p.m. A105: Building Trust in Outbound Calls

Wednesday, August 26 2009
1:45 p.m. - 2:30 p.m. B303: Challenging Contexts of Use

Connect with
SpeechTEK 2011


Gold Sponsor
Bronze Sponsor
Monday Lunch
Reception Sponsor
Tuesday Lunch
Tuesday Breaks Sponsor
Wednesday Lunch Sponsor
Media Sponsors