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Biographical Information
Karen Torf
Product Manager - Voice
RightNow Technologies

Karen Torf has over 13 years of experience in the telecommunications industry. Most recently, Karen is involved in providing a Voice solution as part of a multichannel Customer Experience Suite at RightNow Technologies.   Previously, Karen spent 7 years at Avaya focused on voice self service and Contact Center reporting and analytics products.  Karen also held technical leadership roles at Qwest/US West, and served as a call center analyst for Electronic Data Systems (EDS).

Conference Sessions By Karen Torf
SpeechTEK 2011
Tuesday, August 9, 2011
1:45 p.m. - 2:45 p.m. C203: Call Center Knowledge Management and Automated Help

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SpeechTEK 2011


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