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Biographical Information
Karen Torf
Product Manager - Voice
RightNow Technologies
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 Karen Torf has over 13 years of experience in the telecommunications industry. Most recently, Karen is involved in providing a Voice solution as part of a multichannel Customer Experience Suite at RightNow Technologies. Previously, Karen spent 7 years at Avaya focused on voice self service and Contact Center reporting and analytics products. Karen also held technical leadership roles at Qwest/US West, and served as a call center analyst for Electronic Data Systems (EDS).
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