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Biographical Information
Camilo Bandera Ortega
General Manager
On-Q Global Solutions

Camilo Bandera has been responsible for the implementation and integration of customer facing technologies and outsourcing relationships. Throughout his life Camilo has spent 10+ years managing and working with call centers and customer contact centers across North America. He has assisted many companies such as AT&T, Jackson Hewitt and Teligence improve their customer service operations using his international background in business and technology. He strongly believes in the strategic value of customer service for any organization while at the same time is conscious of the importance of efficient, quality oriented and cost effective operations. For that reason, Camilo mixes the re-engineering of operational processes to achieve strategic objectives with technology solutions that reduces costs and increases the quality of contact centers. The opportunity to live in many different places and interact with people from many different cultures and backgrounds, together with his fierce interest in global finances and politics, have allowed Camilo to develop a strategic global perspective of world affairs and international business; permitting him to understand the cultural and political implications of outsourcing and off-shoring. Camilo is also an avid reader and enjoys debating about global economy, politics and international relations. He has written many articles in Latin American news papers, holds a business degree from the University of British Columbia and has participated in radio programs with CBC radio Canada and CITR Radio in Vancouver.

Conference Sessions By Camilo Bandera Ortega
SpeechTEK 2011
Monday, August 8, 2011
10:15 a.m. - 11:15 a.m. C101: Best Practices for Using Analytics

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SpeechTEK 2011


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