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SpeechTEK 2011 - Wednesday, August 10, 2011
D302 – Improving Speech Input
10:45 a.m - 11:45 a.m
MODERATOR: Peter Voss, CEO - Smart Action Company, LLC
Measuring the Impact of Headset Design on Recognition Accuracy
David L Thomson, VP Speech Technology - CaptionCall

This session describe a series of experiments to quantify the impact of headset features on speech recognition accuracy. These experiments, conducted both in the lab and on the road, show that improved perceptual quality from noise reduction, as judged by human listeners, does not necessarily translate into higher recognition accuracy.

Hearing the Whole Voice: How Wideband Audio Dramatically Improves Speech Recognition
R.J. Auburn, Chief Technology Officer - Voxeo, an Aspect Company

This session explains the difference between traditional narrowband audio and wideband audio, outlines the current state of available wideband audio options, and discusses what you need to consider when evaluating wideband audio for both servers and clients/devices. Participants will leave with an understanding of how and where they can use wideband audio to improve their speech applications and create better customer experiences.

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