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SpeechTEK 2011 - Tuesday, August 9, 2011
SD204 – Setting Positive Expectations for Speech Self-Service
8:00 a.m - 8:45 a.m
Ahmed Bouzid, Co-founder & President - The Ubiquitous Voice Society

When explaining to people that you design user interfaces for voice applications for phones, they usually respond with, “Oh, I hate them” and list a series of complaints. How would you respond to these comments? What can be done to help people have a more positive expectation for speech self-service?

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