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SpeechTEK 2011 - Sunday, August 7, 2011
STKU-1 – Introduction to Speech Technologies
1:30 p.m - 4:30 p.m
James A. Larson, Vice President - Larson Technical Services

Learn how to design and build multimodal applications, including the principles of multimodal design, and how to maximize the usability of multimodal applications for a variety of different users. The emphasis is on mobile applications that combine speech and graphics, but other input modalities such as pen or stylus and sensors are also discussed. Major design issues are examined, including the components of a multimodal application, maintaining consistency between the voice and graphical parts of a multimodal application, pros and cons of avatars, initiating voice input, when to use audio output and other types of feedback, accommodating different types of users, available platforms and development tools. We walk attendees through a development process with a current development platform, discuss standards for multimodal development, and evaluate the various types of testing and evaluation, including focus groups and field-testing.

STKU-2 – Introduction to Voice Interaction Design
1:30 p.m - 4:30 p.m
Jenni McKienzie, Voice Interaction Designer - SpeechUsability

Jump-start your knowledge in the field of voice user interface design. This session is designed to quickly get those new to VUI design up-to-speed to make the most of the Voice Interaction Design track. This tutorial will illustrate why VUI design is the make-or-break factor for speech applications and how to make smart design decisions from Day 1. Learn how to encourage customers to accept and use speech automation by focusing on the perceptions and reactions of end users throughout the design process. This tutorial will cover the basics in VUI design — the current and future state of technology (including multimodality); speech project methodology; design principles; rules for efficient, no-nonsense call flows; and evaluation techniques — so you can learn what works and what real customers think.

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