| Presentation Links |
This page features links to PowerPoint slides and other materials used in presentations given at SpeechTEK West 2007.
If you have Micosoft PowerPoint installed on your computer, simply click on the link(s) to open files in PowerPoint, or right-click
on the link(s) to download/save files.
If you do not have Micosoft PowerPoint installed on your computer, you may download the PowerPoint Viewer here.
If a POWERPOINT PRESENTATION link does not appear in a particular session, either no presentation
was used in the session (e.g., a panel discussion), or the speaker has not yet supplied a presentation file.
Additional links will be provided here as they become available.
Visit www.digitalrecord.org to purchase the SpeechTEK West 2007 Conference CD, or call toll-free 1-800-338-2111.
|
| |
Wednesday, February 21 8:30 a.m. - 9:45 a.m.
Welcome & Opening Keynote - The Customers Speak Out!
Moderator:
Bill Meisel, President, TMA Associates
& Conference Chair
Panelists:
David Weis, MasterCard
Barry Hughes, Red Lion
Joanne Beaton, TELUS
Mike Uhlenkamp, DirecTV
Wednesday, TRACK A - CONTACT CENTER AUTOMATION: DELIVERING EFFECTIVE CUSTOMER SERVICE WITH SPEECH APPLICATIONS
10:00 a.m. - 11:00 a.m.
A101 - Providing Quality Customer Service with Speech Automation
Moderator:
Bill Meisel, President, TMA Associates
Panelists:
Kevin Stone, Vice President of Marketing, BeVocal, Inc.
Remus Siclovan, Senior Systems Analyst, Health Net
Darla Tucker, Senior Manager - Custom Applications, Intervoice
Steve Pollock, Executive Vice President & Co-founder, TuVox
11:15 a.m. - 12:15 p.m.
A102 - Speech Application Development Options & Standards
Moderator:
Bill Meisel, President, TMA Associates
How to Make Smart Choices for Your First IVR Project
Christoph Mosing, Vice President of Professional Services, Envox Worldwide
POWERPOINT PRESENTATION
Service Creation Environment
Manish Sharma, Director - Speech Business Development, Nortel
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
A103 - Best Practices in User Interface Design: What Managers Need to Know
Moderator:
Susan Hura, Principal, SpeechUsability
Necessary Elements of a Global Design Strategy
Kathryn Bjorlo Claiborn, VUI Designer, IBM
POWERPOINT PRESENTATION
Why Is a Phone Call So Different?
Robert Costa, Senior Program Analyst, SpeechSwitch
POWERPOINT PRESENTATION
Best Practices in User Experience:
What Managers Need to Know
Melissa Dougherty, Principal and CoFounder, Voice Partners
2:45 p.m. - 3:45 p.m.
A104 - Choosing & Integrating a Speech Platform
Moderator:
Matt Yuschik, Human Factors Specialist, Convergys Corp.
Looking to Improve Customer
Service Phone Support? Think SOA
Tom Hanson, Director of Product Management for Voice Portal, Avaya
POWERPOINT PRESENTATION
Choosing & Integrating a Speech Platform
Steve Rutledge, Vice President - Product & Solutions Marketing, Genesys Telecommunications Laboratories
POWERPOINT PRESENTATION
4:00 p.m. - 5:00 p.m.
A105 - Speaker Authentication: Biometrics Over the Telephone
Moderator:
Judith Markowitz, President, J. Markowitz, Consultants
Speaker Authentication:
Use Cases and Best Practices in Call Centers
Chuck Buffum, President, Buffum Group
POWERPOINT PRESENTATION
Best Practices for Voice Authentication
Charles Jankowski, Senior Manager - Professional Services, Nuance Communications, Inc.
POWERPOINT PRESENTATION
Wednesday,
TRACK B - SPEECH APPLICATIONS FOR REPORT CREATION & PC CONTROL
10:00 a.m. - 11:00 a.m.
B101 - Voice Portals: The Return of the Voice Web?
Moderator:
Jim Larson, Vice President, Larson Technical Services
Why Mobile Voice Search Requires a Multimodal Approach
Sunil Kumar, Vice President of Technology Solutions,V-Enable
POWERPOINT PRESENTATION
Enterprise Voice Portals:
Ears Are Worth More Than Eyeballs
John Hibel, Vice President, Marketing, Voxeo
POWERPOINT PRESENTATION
11:15 a.m. - 12:15 p.m.
B102 - Business Directories & Advertising
Moderator:
Bruce Pollock, Vice President, Professional Services, West Interactive Corp.
Real-World Operational Insight
into Voice-Driven Local Search
Eric Fredine, Senior Vice President, Research & Development, Call Genie
The Free Directory Assistance Business
Lyn Chitow Oakes, Senior Vice President, Marketing, Jingle Networks
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
B103 - Searching Audio & Video Sources on the Web Using Speech Recognition
Moderator:
Bill Scholz, President, AVIOS
Harnessing the Strength of Phonetic-Based Technology
Anna Convery, Senior Vice President, Marketing & Product Management, Nexidia
POWERPOINT PRESENTATION
Beyond Keywords: Using Speech Recognition —
and More – for Multimedia Search
Alex Castro, Chief Executive Officer, Pluggd
2:45 p.m. - 3:45 p.m.
B104 - Mobile Directory & Information Services
Moderator:
Mark Randolph, Director of Technology & Engineering,
Motorola
From Traditional Directory Assistance to Mobile Search
Marcello Typrin, Director of Product Management, TellMe Networks
Voice Search of Location-Based
Services on the Mobile Phone
Harry Printz, CTO & VP, Engineering , Promptu
POWERPOINT PRESENTATION
4:00 p.m. - 5:00 p.m.
B105 - Content Delivery in Voice & Audio Search (Panel)
Moderator:
Bill Meisel, President, TMA Associates
Panelists:
Monique Bozeman, Director of Product Marketing, VoiceObjects
Marc Barach, Chief Marketing Officer, Ingenio, Inc.
Mark Randolph, Director of Technology & Engineering, Motorola
Wednesday, TRACK C - SPEECH APPLICATIONS FOR SPECIFIC PLATFORMS & NEEDS10:00 a.m. - 11:00 a.m.
C101 - Wireless Phones & PEAs
TTS for the Less Fortunate
Luisa Cordano, Business Development & Sales Manager, Loquendo
POWERPOINT PRESENTATION
Making Calls, Sending Messages & Voice Searching for Revenue
Rich Geruson, Chief Executive Officer, VoiceSignal Technologies, Inc.
POWERPOINT PRESENTATION
11:15 a.m. - 12:15 p.m.
C102 - Consumer Electronics
Moderator:
Patti Price, Principal, PPRICE Speech and Language
How Will Speech Enable More
Compelling Consumer Electronics Products?
Jim Holland, Product Line Manager Embedded Speech, IBM
Today and the Future of Wearable Agents
Emmett Coin, Director of Speech R&D , Lucas Systems
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
C103 - Automotive Speech Solutions: Telematics & Control
Moderator:
John Oberteuffer, Chairman Advisory Committee,
Fonix Corporation
Trends in Speech-Enabled Telematics
Tom Schalk, Vice President, Voice Technology, ATX Group
POWERPOINT PRESENTATION
Don’t Touch! Talk!!
Thomas Krippgans, Manager, Business Development, Harman/Becker Automotive Systems
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
C104 - Making Employees More Efficient
Moderator:
Tom Schalk, Vice President, Voice Technology, ATX Group
Mobile Speech Applications for Power Users
Doug Brown, Vice President - Product Management, Datria Systems, Inc.
POWERPOINT PRESENTATION
Automating Password Reset to
Make Employees More Efficient
Jason Groshart, Director of Product Engineering, Gold Systems, Inc.
POWERPOINT PRESENTATION
4:00 p.m. - 5:00 p.m.
C105 - Speech-Enabled Auto Attendants
Moderator:
Tom Schalk, Vice President, Voice Technology, ATX Group
The Speech Attendant: A Next-Generation Solution
Ben Lixandru, Product Manager, Active Voice
POWERPOINT PRESENTATION
How Speech Recognition Can Ensure Business Continuity
Tony Norman, Senior Technical Sales Consultant,Telephonics VIP
POWERPOINT PRESENTATION
Wednesday, TRACK D - TECHNOLOGY FOR CREATING & DELIVERING SPEECH SOLUTIONS
10:00 a.m. - 11:00 a.m.
D101 - Natural Language in Speech
Moderator:
Alex Rudnicky, Principal Systems Scientist, Carnegie
Mellon University-School of Computer Science
Application of Excessive Classes
in Natural Language Understanding
Dhananjay Bansal, Speech Scientist, Convergys
POWERPOINT PRESENTATION
A Metalanguage Solution for Development &
Deployment of Natural Language Applications
Jean-François Gyss, Ergonomics & Vocal Expertise Engineer, France Telecom R&D Division
POWERPOINT PRESENTATION
11:15 a.m. - 12:15 p.m.
D102 - Delivering Telephone Speech Applications
Moderator:
Alex Rudnicky, Principal Systems Scientist, Carnegie Mellon University-School of Computer Science
Web Services & Speech-Enabled Self-Service Applications
Keith Ward, CTO, Product Support Solutions, Inc.
POWERPOINT PRESENTATION
On-Demand Speech IVR Applications
Mobeen Khan, Chief Operating Officer, Metaphor Solutions, Inc.
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
D103 - Voice User Interface Design Insights
Moderator:
Alex Rudnicky, Principal Systems Scientist, Carnegie Mellon University-School of Computer Science
Real-World Implementations: A New Approach
Callan Schebella, Vice President - Business Development, Inference Communications
POWERPOINT PRESENTATION
Modeling Design on Successful Call Center Interactions
Mary Constance Parks, Senior Voice User Interface Designer, Nuance Communications, Inc.
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
D104 - Speech Application Development Tools in Telephony
Moderator:
Bill Scholz, President, AVIOS
Separating VUI from Business Logic:
A Design-Centered Approach
Alex Kurganov, CTO, Parus Interactive
POWERPOINT PRESENTATION
High-Resolution Statistical Natural Language
Understanding:Tools, Processes, & Issues
Roberto Pieraccini, CTO, SpeechCycle
POWERPOINT PRESENTATION
4:00 p.m. - 5:00 p.m.
D105 - Measuring & Improving Performance of Speech Applications
Moderator:
Alex Rudnicky, Principal Systems Scientist, Carnegie Mellon University-School of Computer Science
Speech Technology Optimization for Large Applications
Vaibhava Goel, Research Staff Member, IBM
Pichappan Pethachi, Associate Partner, CRM–BTO Americas
POWERPOINT PRESENTATION
Measuring the Effectiveness of Your IVR Application
Pablo Garin, President, Natural Vox SA
POWERPOINT PRESENTATION
Wednesday,
TRACK E - SOLUTIONS SHOWCASE
10:00 a.m. - 11:00 a.m.
E101 - Hosted & Managed Solutions, Part 1
Managed Testing Services
Jim Jenkins, President & CEO, IQ Services
11:15 a.m. - 12:15 p.m.
E102 - Hosted & Managed Solutions, Part 2
Leveraging Speech Analytics for Achieving Exceptional Customer Service
Demo and Case Study with AAA Washington
Daniel Ziv, Vice President, Customer Interaction Analytics, Verint Systems
Janet Ryan, Director of Call Center Operations, AAA Washington
Coveo Audio Video Search
Eric Negler, Vice President, Business Development, Coveo
1:30 p.m. - 2:30 p.m.
E103 - Customer Experience Analytics & Customer Behavior Analysis
Alex Massie, Vice President of Business Solutions, ClickFox
2:45 p.m. - 3:45 p.m.
E104 - Text-to-Speech Demonstrations
NeoSpeech Text to Speech
Richard Metzler, Chief Executive Officer, NeoSpeech
The Optimum Use of TTS Tools to Obtain Effective TTS Prompts
Ornella Ambrois, Marketing Manager & Monica Bisacca, Sales Manager, Loquendo
4:00 p.m. - 5:00 p.m.
E105 - Audio Hardware Solutions: How ClearOne Microphone Technology Improves Speech Recognition Results
Kurt Olsen, Director, Product Marketing, ClearOne Communications
POWERPOINT PRESENTATION
Wednesday, SPEECHTEK UNIVERSITY
10:00 a.m. - 1:00 p.m.
STKU 1 - Developing Applications Using VoiceXML
Instructor:
Ken Rehor, Chairman, VoiceXML Forum
POWERPOINT PRESENTATION
2:00 p.m. - 5:00 p.m.
STKU 2 - User-Focused VUI Design
Instructor:
Susan Hura, Principal, SpeechUsability
Thursday, February 22
8:30 a.m. - 9:30 a.m.
Keynote - Bringing the Voice to the Mobile Consumer
Mike McCue, CEO & Co-Founder, Tellme Networks
Thursday, TRACK A - CONTACT CENTER AUTOMATION: DELIVERING EFFECTIVE CUSTOMER SERVICE WITH SPEECH APPLICATIONS
10:00 a.m. - 11:00 a.m.
A201 - IT Meets Telephony: Integrating Speech & IP Standards
Moderator:
Stephanie Staton, Associate Editor, Speech Technology
magazine
Managing Cross-Channel Customer Experience
Wayne Lockhart, Senior Product Manager, Empirix
POWERPOINT PRESENTATION
The Future (and Present) of VoIP
and SIP in the Contact Center
Thomas Smith, Senior Manager, Verizon Business, Contact Center Product Marketing
POWERPOINT PRESENTATION
Bridging IT & Telephony with a Phone Application Server
Michael Codini, CTO, VoiceObjects
PRESENTATION (PDF)
11:15 a.m. - 12:15 p.m.
A202 - Monitoring & Tuning Telephone Speech Applications
Moderator:
Stephanie Staton, Associate Editor, Speech Technology magazine
Understanding Customer Behavior
to Improve Tuning & Monitoring
Marcie Kirkpatrick, Project Director, AT&T
POWERPOINT PRESENTATION
Monitoring & Tuning Telephone Speech Applications
Jim Jenkins, President & CEO, IQ Services
POWERPOINT PRESENTATION
User Feedback Tests: What Works,What Doesn’t
Rick Rappe, Vice President - Business Development, Vocal Laboratories, Inc.
POWERPOINT PRESENTATION
12:15 p.m. - 1:30 p.m.
Luncheon Keynote - Rich Media in the Enterprise
Speaker:
Laurent Simoneau, CEO, Coveo
1:30 p.m. - 2:30 p.m.
A203 - Flexible Dialogs & Natural Language in Customer Services
Moderator:
Sara Basson, Program Director, IBM Research
Flexible Dialogs & Natural Language in Customer Service
Mark Stallings, Senior Consultant, IBM Global Business Services
Natural Language Call Steering Solutions
Shamitha Somashekar, Principal VUI Consultant, Nuance Communications, Inc.
2:45 p.m. - 3:45 p.m.
A204 - Voice Hosting Options
Moderator:
David Myron, Editorial Director, Speech Technology magazine & CRM magazine
Hosted Communications Solutions
George Humphrey, Director of Avaya On Demand, Avaya, Inc.
Substitute Speaker - John Hibel, Vice President, Marketing, Voxeo
POWERPOINT PRESENTATION
Case Studies in Measuring Application Success for Hosted
Speech Applications
Laura P. Grahame, Technical Manager, Message Technologies, Inc.Laura P. Grahame, Technical Manager, Message Technologies, Inc.
POWERPOINT PRESENTATION
4:15 p.m. - 5:15 p.m.
A205 - Contact Center Applications: Case Studies
Moderator:
Mark Randolph, Director of Technology & Engineering, Motorola
Improving the Speech Experience
through Behavorial Analytics
Judy Kohn, Project Manager - Call Center Consulting Team, and Director, Auto/National Quality & Admin, Blue Cross Blue Shield Michigan
POWERPOINT PRESENTATION
Automating Redelivery for the United States Postal Service
Kristie Goss, VUI Designer, Convergys
POWERPOINT PRESENTATION
Ticketmaster’s New Hot Ticket: Speech Self-Service
Albert Mays, Senior IVR Operations Manager, Ticketmaster
Substitute Speaker - Adeeb Shanaa, Founder, Voxify
POWERPOINT PRESENTATION
Thursday,
TRACK B - SPEECH APPLICATIONS FOR REPORT CREATION & PC CONTROL
10:00 a.m. - 11:00 a.m.
B201 - Voice Search, Audio Search & Marketing (Panel)
Moderator:
Bill Meisel, President, TMA Associates
Panelists:
Don Steul, Vice President, Products & Services, Apptera
Steve Burns, Chief Executive Officer, MobileVoiceControl
Dan Miller, Senior Analyst, Opus Research
11:15 a.m. - 12:15 p.m.
B202 - Automated Directory Assistance
Moderator:
Bill Meisel, President, TMA Associates
New Business & Product Opportunities
with Speech Automation in DA
Brad Schorer, Senior Vice President Marketing & Business Development, VoltDelta
POWERPOINT PRESENTATION
Deploying Directory Assistance Automation Solutions
Krishnan Srinivasan, Principal Solutions Architect, Nuance Communications, Inc.
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
B203 - Backing Up Voice Portals with Agents
Moderator:
David Myron, Editorial Director, Speech Technology magazine & CRM magazine
Metrics for Partial-Call Automation
Lizanne Kaiser, Senior Principal Consultant, Genesys Telecommunications Laboratories
POWERPOINT PRESENTATION
Leveraging Automation for Agent Efficiencies
Kari Bittner, Director, Strategic Marketing, VoltDelta Resources, LLC
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
B204 - Advertising and the Telephone
Moderator:
Bill Meisel, President, TMA Associates
The New Era: Advertising over
Mobile Phones Using Voice Automation
Randy Haldeman, Vice President Marketing, Apptera
POWERPOINT PRESENTATION
Conversational Advertising – New Services and Revenue Models for the Mobile Mob
Dan Miller, Senior Analyst, Opus Research
POWERPOINT PRESENTATION
4:15 p.m. - 5:15 p.m.
B205 - The Role of the Telephone in Marketing & Sales
Moderator:
Marketta Silvera, CEO and President, Apptera
POWERPOINT PRESENTATION
Improving Customer Loyalty: The Customer Experience
Robyn Cobb, Director, Marketing Shared Services, Premiere Global Services
POWERPOINT PRESENTATION
Advertising in Telephone Speech Applications
Bill Meisel, President, TMA Associates
POWERPOINT PRESENTATION
Thursday,
TRACK C - SPEECH APPLICATIONS FOR SPECIFIC PLATFORMS & NEEDS
10:00 a.m. - 11:00 a.m.
C201 - Unified Communications: The Risks and the Payoff (Panel)
Moderator:
Daniel Hong, Lead Analyst, Datamonitor
Panelists:
Hardy Myers, President & Chief Executive Officer, Applied Voice & Speech
Technologies
Albert Kooiman, Senior Business Development Manager, Microsoft
Tim Moynihan, Vice President, Marketing, Envox Worldwide
11:15 a.m. - 12:15 p.m.
C202 - Speech Features in Unified Communications
Moderator:
Ri Pierce-Grove, Associate Analyst, Technology,
Datamonitor
Speech-Enabled Unified Communications
Applications for the Enterprise
Todd Tatum, Manager - Product Marketing, Cisco
POWERPOINT PRESENTATION
Speech Features in Unified Communications
Jamie Stark, Voice Technical Specialist, Microsoft
POWERPOINT PRESENTATION
1:30 p.m. - 2:30 p.m.
C203 - Personal Assistant Services & Voice Portals
Moderator:
Ri Pierce-Grove, Associate Analyst, Technology, Datamonitor
Speech-Enabled Virtual Assistants for Mobile People
Bachir Halimi, CEO, EXCENDIA
PRESENTATION (PDF)
Voice & Video Portals & ASR
Piyush Modi, Senior Vice President - Engineering, IP Unity
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
C204 - Information Services for Consumers
Moderator:
Daniel Hong, Lead Analyst, Datamonitor
Information Services for Consumers
via Speech & Live Video
Valentine Matula, Director Multimedia Research, Avaya Labs Research - Avaya, Inc.
PRESENTATION (PDF)
Speech & Convergence Phemomenon
Masoud Loghmani, CTO, LogicTree
POWERPOINT PRESENTATION
4:15 p.m. - 5:15 p.m.
C205 - Microphone Integration
Moderator:
Tom Schalk, Vice President, Voice Technology, ATX Group
Exploring the Integration of Bluetooth
with Ultra Wide Band
Thomas Houy, President and CEO, Houy Communications
POWERPOINT PRESENTATION
Small Array Microphone Integration for Mobile Devices
Hans Wang, Vice President of Marketing, Fortemedia
PRESENTATION (PDF)
Thursday, TRACK D - TECHNOLOGY FOR CREATING & DELIVERING SPEECH SOLUTIONS
10:00 a.m. - 11:00 a.m.
D201 - Voice User Interface (VUI) Design: Best Practices
Moderator:
Moshe Yudkowsky, President, Disaggregate
VUID Tools: Designing Ease of Mind
Matthew Shomphe, Developer - Speech Applications, Countrywide Financial
POWERPOINT PRESENTATION
Use of Examples in Designing Prompts
for Natural Language Systems
Frederick Parkinson, Project Manager, Senior UI Designer, Nuance Communications, Inc.
Deborah Rapsinski, Senior User Interface Designer, Nuance Communications, Inc.
POWERPOINT PRESENTATION
11:15 a.m. - 12:15 p.m.
D202 - Voice Control on PCs & Mobile Devices
Moderator:
Moshe Yudkowsky, President, Disaggregate
Voice Interface for the PC & Mobile Device
Sally Shan Li, Vice President, Marketing, MVOX Technologies, Inc.
POWERPOINT PRESENTATION
Pardon Me, Your Computer's Showing: Using Speech to Speed & Streamline Desktop Computing
Kimberly Patch, President, Redstart Systems, Inc.
POWERPOINT PRESENTATION
Additional Resources
1:30 p.m. - 2:30 p.m.
D203 - Multimodal Speech Applications
Moderator:
Moshe Yudkowsky, President, Disaggregate
Loosely & Tightly-Coupled Multimodal Applications
James Barnett, Technical Director, Aspect Software
POWERPOINT PRESENTATION
The Prime Voting System: Multimodality & Politics
Juan Gilbert, TSYS Distinguished Associate Professor, Auburn University
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
D204 - Speech & Multimodal Standards
Moderator:
Moshe Yudkowsky, President, Disaggregate
Speech & Multimodal Standards
James Larson, Vice President, Larson Technical Services
POWERPOINT PRESENTATION
A Standard Metalanguage for Voice Applications
Ian Sutherland, Consulting Member of Technical Staff, Oracle USA, Inc.
POWERPOINT PRESENTATION
4:15 p.m. - 5:15 p.m.
D205 - Developments in Speech Technology & Standards
Moderator:
Moshe Yudkowsky, President, Disaggregate
The Standard that Ends Proprietary, Low-Level Speech APIs
Daniel Burnett, Speech Standards Lead Engineer, Nuance Communications
POWERPOINT PRESENTATION
How to Use Grammars in a More Flexible Way
Paolo Baggia, Director of Standardization, Loquendo
POWERPOINT PRESENTATION
Thursday,
TRACK E - SOLUTIONS SHOWCASE
10:00 a.m. - 11:00 a.m.
E201 - The Benefits of IP in Your Contact Center
Rax Ruiz, Marketing, Verizon Business
POWERPOINT PRESENTATION
11:15 a.m. - 12:15 p.m.
E202 - Advances in Speech Technology
Kyle Danielson, Project Manager, LumenVox
1:30 p.m. - 2:30 p.m.
E203 - Speech Automation in Complex Customer Care: A New Vista
Mahesh Rajagopalan, Chief Operating Officer & Vice President, Engineering,
and Srinivas Pratapa, Manager Technology, Resolvity
POWERPOINT PRESENTATION
2:45 p.m. - 3:45 p.m.
E204 - Hosted & Managed Solutions, Part 3 - Nexidia On Demand
Anna Convery, Senior Vice President, Marketing & Product Management, Nexidia
Thursday,
SPEECHTEK UNIVERSITY
10:00 a.m. - 1:00 p.m.
STKU 3 - Developing Persoanlized Speech Applications
Instructors:
Shamitha Somashekar, Principal VUI Consultant, Nuance Communications
Tony Sheeder, Nuance Communications
2:00 p.m. - 5:00 p.m.
STKU 4 - A Holistic Approach to Tuning Speech Recognition Applications
Instructors:
Joe Alwan, GM/VP, AVOKE Call Center Analytics, and
Bernhard Suhm, Director of Professional Services, BBN Technologies
PRESENTATION (PDF)
Friday, February 23
8:30 a.m. - 9:30 a.m.
Keynote - Speech Leads the Way: The New Frontier in Service Automation
Jeffrey Rayport, Chairman, Marketspace LLC, and Former Professor, Harvard Business School
Friday, TRACK A - CONTACT CENTER AUTOMATION:
DELIVERING EFFECTIVE CUSTOMER SERVICE WITH SPEECH APPLICATIONS
10:15 a.m. - 11:15 a.m.
A301 - Contact Center Deployment Options
Moderator:
Stephanie Staton, Associate Editor, Speech Technology magazine
Human Digital Assistant Revolutionizes Web C.C.
Rosanna Duce, Vice President Loquendo, Loquendo
Andrew McInnes, Vice President, Worldwide Sales & Marketing, H-Care
POWERPOINT PRESENTATION
Speech Recognition: The Small to Midsize Market
Gerd Graumann, Director of Business Development, LumenVox
POWERPOINT PRESENTATION
11:30 a.m. - 12:30 p.m.
A302 - Turning Audio Search & Speech Analytics into Business Intelligence
Moderator:
Stephanie Staton, Associate Editor, Speech Technology magazine
Speech Analytics ROI: Uncovering Key Business Intelligence
Cliff LaCoursiere, Founder, Senior Vice President of Business Development, CallMiner
POWERPOINT PRESENTATION
Turning Audio Search & Speech
Analytics Into Business Intelligence
Brian Spraetz, Senior Manager, NICE Systems
POWERPOINT PRESENTATION
2:00 p.m. - 3:00 p.m.
A303 - Mixing Automation & Agents Effectively
Moderator:
David Myron, Editorial Director, Speech Technology magazine & CRM magazine
Effectively Mixing Automation & Agents
Roxanne Burkey, Senior Solutions Architect, Nortel
POWERPOINT PRESENTATION
Customer Call Centers: Increasing Capacity, Completion
Rates & Satisfaction
Gilad Odinak, CEO, Spoken Communications
POWERPOINT PRESENTATION
Friday,
TRACK B - SPEECH APPLICATIONS FOR REPORT CREATION & PC CONTROL
10:15 a.m. - 11:15 a.m.
B301 - Dictation & Report Creation
Moderator:
Sara Basson, Program Director, IBM
Improving Automated Dictation Using Semantic Knowledge
Klaus Stanglmayr, Strategic Product Marketing Manager, Philips Speech Recognition Systems
POWERPOINT PRESENTATION
Speech Recognition & Narrative
Documentation for Healthcare
Don Fallati, Senior Advisor, Dictaphone
POWERPOINT PRESENTATION
11:30 a.m. - 12:30 p.m.
B302 - PC Speech Applications
Moderator:
Leonard Klie, Senior Editor, Speech Technology magazine
How Speech Recognition Has Revolutionized a Profession
Jennifer Smith, President, National Verbatim Reporters Association
POWERPOINT PRESENTATION
How to Avoid the “Heavy Lifting” in Speech-Enabling
Enterprise Applications
Robert Bova, President & CEO, Vangard Voice
POWERPOINT PRESENTATION
2:00 p.m. - 3:00 p.m.
B303 - Making PCs & Speech Communications More Accessible
Moderator:
John Oberteuffer, Chairman, Advisory Committee, Fonix Corporation
Enable the Possibilities
Chad Theriot, President & CEO, AudioScribe
POWERPOINT PRESENTATION
REALTIME SPEECH (.RTF Format)
VUI Considerations for Older Demographics
Caroline Leathem, Customer Services Manager, Fluency
POWERPOINT PRESENTATION
Friday,
TRACK C - SPEECH APPLICATIONS FOR SPECIFIC PLATFORMS & NEEDS
10:15 a.m. - 11:15 a.m.
C301 - Creating a Multimodal Interface
Moderator:
Bill Scholz, President, AVIOS
Creating a Multimodal Interface
Igor Jablokov, CEO, Yap
Multi-Channel Service Delivery:
Voice, Video,Text, & Mobile Web
Michael Codini, CTO, VoiceObjects
PRESENTATION (PDF)
11:30 a.m. - 12:30 p.m.
C302 - Innovative Speech Applications
Moderator:
Patti Price, Principal, PPRICE Speech and Language
Speech-to-Speech Translation:
A New Direction for the Speech Industry
Mark Seligman, President, Spoken Translation, Inc.
POWERPOINT PRESENTATION
Natural Language Using Finite State Grammars
David Claiborn, VUI Designer
POWERPOINT PRESENTATION
2:00 p.m. - 3:00 p.m.
C303 - Specialized Applications for Specialized Needs
Moderator:
Patti Price, Principal, PPRICE Speech and Language
Accessible Database Applications
RJ Sharp, President, InquireTec Software LLC
POWERPOINT PRESENTATION
Emerging Trends in Captioning and Transcription
Sara Basson, Program Director, IBM Research
POWERPOINT PRESENTATION
Friday: TRACK D - TECHNOLOGY FOR CREATING & DELIVERING SPEECH SOLUTIONS
10:15 a.m. - 11:15 a.m.
D301 - Multilingual & International Speech Applications (Panel)
Moderator:
Matt Yuschik, Human Factors Specialist, Convergys Corp.
Panelists:
Sue Ellen Reager, CEO, @International Services
Nixon Patel, CEO, Bhrigus, Inc.
POWERPOINT PRESENTATION
Prabha Sundaram, Speech Solutions Specialist, Nortel
Rich Garrett, Principal, Reflex Consulting
Edgar Leon, West Interactive
11:30 a.m. - 12:30 p.m.
D302 - Innovative Speech Applications & Technology
Moderator:
Matt Yuschik, Human Factors Specialist, Convergys Corp.
A Speech Recognition System
for the Tactical Fighter Environment
David Williamson, Senior Crew Systems Engineer, AFRL/HECP
POWERPOINT PRESENTATION
Ten Innovative Applications of Speech Technology
Deborah Dahl, Principal, Conversational Technologies
POWERPOINT PRESENTATION
2:00 p.m. - 3:00 p.m.
D303 - Speaker Verification
Moderator:
Matt Yuschik, Human Factors Specialist, Convergys Corp.
Trends in Speaker Authentication
Judith Markowitz, President, J. Markowitz, Consultants
POWERPOINT PRESENTATION
Recent Trends & Deployments of Speaker Verification
Ariel Freidenberg, VP Sales & Business Development, Persay Ltd
Substitute Speaker - Almog Aley-Raz, Persay Ltd
PRESENTATION (PDF)
Friday:
TRACK E - VOICE USER INTERFACE (VUI) DESIGN
10:15 a.m. - 11:15 a.m.
E301 - Contrarian Views in VUI Design
Moderator:
Mike Cohen, Manager, Speech Technology Group, Google
A Few of Speech Recognition’s Greatest Blunders
David Thomson, CTO, SpeechPhone
POWERPOINT PRESENTATION
Difficult Decision Issues
Erin Smith, Senior VUI Designer/Usability Specialist, Syntellect
POWERPOINT PRESENTATION
Conversational Voice:
You’re a Human Being, So Talk Like One
Tom Freeman, Senior VP of Marketing, Voicebox Technologies
POWERPOINT PRESENTATION
11:30 a.m. - 12:30 p.m.
E302 - VUI Design & Usability
Moderator:
Mike Cohen, Manager, Speech Technology Group, Google
Creating a Standard Set of Open Source Grammars
David Thomson, CTO, SpeechPhone
POWERPOINT PRESENTATION
Breaking Through the Mystique of Usablity Testing
Nandini Stocker, Manager, Speech Application Delivery, TuVox
POWERPOINT PRESENTATION
Call Design for Real People
Jim Milroy, Manager, Professional Services, West Interactive Corp.
POWERPOINT PRESENTATION
2:00 p.m. - 3:00 p.m.
E303 - Special Topics in VUI Design
Moderator:
Mike Cohen, Manager, Speech Technology Group, Google
How to Enrich Speech Applications
Caroline Henton, Founder, CTO, Talknowledgy
PRESENTATION (PDF)
Making Your Grammars Work Harder
Jenni McKienzie, VUI Designer, Travelocity
POWERPOINT PRESENTATION
Friday,
SPEECHTEK UNIVERSITY
10:00 a.m. - 1:00 p.m.
STKU 5 - Developing & Delivering Multimodal Applications
Instructor:
James Larson, Vice President, Larson Technical Services
POWERPOINT PRESENTATION
Friday, CLOSING KEYNOTE
3:15 p.m. - 4:00 p.m.
Wha’d You Say? Speech Applications & Technology Yesterday, Today, & Tomorrow
Host:
Bill Scholz, President, AVIOS
Tom Schalk, Vice President, Voice Technology, ATX Group & Bill Meisel, President, TMA Associates