| Automotive/Telematics |
Speech-enabled vehicles allow drivers and passengers to use voice commands to access entertainment and services within a vehicle, resulting in new levels of convenience, efficiency and more importantly, safety while driving. Companies that provide these speech solutions and services not only help automotive manufacturers create a unique driving experience, but also help to reduce driver distraction. |
| Call Centers |
Improving customer satisfaction while reducing costs can be tricky in a call center. Rather than outsourcing your call center, companies offering speech solutions can allow you to keep your call center where it is, manage call flows and reduce agent time. |
| Consumer Electronics |
Companies are increasingly looking for new and compelling offers that will differentiate their product, increase their sales and drive new revenues. These companies offer speech solutions that enhance the individual user's experience and create compelling new ways to interact with their homes, electronic games, toys, MP3 players and other personal entertainment devices. With this in mind, handset users are feeling the pain of smaller scfreens, smaller keypads and smaller devices; these companies also offer speech applications such as digit dialing, hands-free device command and control, information entry confirmation and more.
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| Distribution/Warehouse |
These companies improve performance within the shipping and warehouse industry by allowing businesses to use any phone to report shipment tracking information, to check the status of inventory in a warehouse, and to use verbal cues to pick orders rather than visually input on a keypad, resulting in better and faster inventory information. |
| Education |
Companies offering an array of speech solutions that enable teachers and administrators to concentrate on student performance and quality education. Teachers and administrators can reduce the amount of paperwork associated with the educational process and work more efficiently. Students and parents can use speech systems to easily access records to keep track of performance, attendance and other indicators of success. |
| Entertainment/Gaming |
Entertainment/Gaming |
| Financial Services/Insurance |
Today, speech solutions are providing convenient and easy to use access to personal financial offerings over the phone. These companies offer proven solutions that speed access to personalized information, reduce call center costs, further automate service delivery and leverage advancements for better customer service and employee productivity.
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| Government/Security |
Public sector organizations are always looking for more efficient and effective ways to manage data, convert from paper to digital documents, and simplify the management and organization of services. As the nation's concern for homeland security increases, so does the need to streamline and secure communications for military and other service members. These companies provide speech solutions that translate, transcribe and transfer information in a fast, secure and convenient manner. |
| Healthcare/Pharmaceuticals |
Health care is one of the fastest growing segments for speech solutions. These companies enable health care companies to provide easy access to information, reduce human errors, improve overall efficiency and meet regulations designed to safeguard patient privacy. |
| Hospitality |
Hospitality |
| Manufacturing |
Manufacturing |
| Non-profit |
Non-profit |
| Professional Services |
Professional Services |
| Retail |
Speech services offer retailers an opportunity to improve customer service and create a unique caller experience for their customers. Callers can use simple voice commands to get immediate access to personal account information, such as recent orders and deliveries, store locations and help locating an item in their area.
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| Technology |
Technology |
| Telecommunications |
Companies helping service providers and telecommunication carriers use speech to overcome industry competition and the cost of customer acquisition; improve retention and loyalty; reduce the cost-of-service; and rapidly introduce new products and services to the cable, wireless, wire line and ISP marketplaces.
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| Travel/Transportation |
The travel industry was among the first to effectively apply speech solutions to improve customer service. These companies provide travel-related services and solutions for airlines, auto rentals, commuter and commercial rail services, bus line, travel agencies, logistics companies and more. |
| Utilities |
These companies offer solutions that provide greater efficiencies while improving customer service. Oil, gas, electric companies and other utility providers are beginning to take advantage of speech to create a more efficint workforce by automating routine functions like reporting a power outage, scheduling a repair, activating and stopping a service and paying bills. |