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Biographical Information
Eduardo Olvera
Senior User Interface Designer
Professional Services
Nuance Communications

Eduardo is a Senior User Interface Designer at Nuance Communications. His work on many international English, Spanish and French voice user interfaces for such industry leading corporations as Well Fargo, Ford, Walgreens, Telefonica Movistar, Bank of America, Avon Products, National City Mortgage, GE, Motorola, Chevron, Nationwide, Oppenheimer, Greatwest, Suncoast, Sempra, Nevada Power and Sierra Pacific Power, give him a deep understanding of the user and business challenges of multilingual and multimodal application design, development and implementation.

Conference Sessions By Eduardo Olvera
SpeechTEK 2010
Monday, August 2, 2010
4:15 p.m. - 5:00 p.m. B106: Measuring the Customer Experience

Tuesday, August 3, 2010
1:45 p.m. - 2:30 p.m. D203: Lessons in Multimodal Interaction Design

Wednesday, August 4, 2010
2:45 p.m. - 3:45 p.m. B304: Solve My VUI Problem!

SpeechTEK 2009
Sunday, August 23 2009
1:30 p.m. - 5:00 p.m. STKU-2: Introduction to Voice User Interface Design

Monday, August 24 2009
11:15 a.m. - 12:00 p.m. B102: Efficient Design

Wednesday, August 26 2009
10:45 a.m. - 11:30 a.m. B301: Bilingual Spanish/English Design
11:45 a.m. - 12:30 p.m. A302: Measuring Customer Experience

SpeechTEK 2008
Sunday, August 17
1:30 p.m. - 4:30 p.m. STKU-1: Introduction to Voice User Interface Design

Monday, August 18
3:15 p.m. - 4:00 p.m. B105: Lessons in Multimodal Usability

Tuesday, August 19
1:45 p.m. - 2:30 p.m. A203: Cross-Channel User Experience

SpeechTek 2007

Tuesday, August 21
10:45 a.m. - 12:00 p.m. B201: Para Continuar en Espanol

Thursday, August 23: SpeechTEK University
1:30 p.m. - 4:30 p.m. Assessing & Improving Caller Experience

Articles By Eduardo Olvera
Spanish speakers are the fastest growing population in the United States. To realize the full potential of this largely untapped market, businesses must plan for the impact this will have on self-service automation; voice user interface designers need to incorporate best practices targeted for these users; and the industry as a whole should offer technology solutions and packaged applications specific to Spanish as spoken in the United States.
The companion piece to ¿Bueno? Are You Listening to Your Spanish Speakers by Sondra Ahlén, Lizanne Kaiser and Eduardo Olvera.
 

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