Peter Leppik is co-founder and CEO of Vocal Laboratories Inc., and has led the company through the development and implementation of its award-winning customer service survey services. Leppik is co-author of Gourmet Customer Service, and is a frequent speaker at call center industry events. Prior to founding VocaLabs in 2001, Mr. Leppik was an analyst following call center and related technologies. Mr. Leppik holds an M.S. degree in Physics from the University of Illinois at Urbana-Champaign, and serves on the board of directors of the Minnesota Children’s Museum.