For a successful speech application, do not follow these practices! Learn about the pitfalls and stumbling blocks of speech application deployments and how to avoid them from two of the industry’s leading experts.

While there have been many successful and ROI-generating deployments of speech recognition technology, other efforts have fallen flat. Indeed, some critics compare speech recognition to Flash animation for a Web site; it helps embellish some interactions but can be downright annoying in others. Explore where speech makes sense and, more importantly, where it doesn’t.

Tired of guidelines that only tell you what to do? This presentation takes the opposite approach and tells you what not to do. Hear when not to use speech recognition, when not to use speech synthesis, and what not to do when deploying a self-service solution into your integrated contract center.