|
SpeechTEK 2007 - Monday, August 20
|
|
WELCOME & OPENING KEYNOTE
|
Speech Technology at Google
9:00 a.m. - 10:00 a.m.
Michael Cohen, Manager, Speech Technology Group - Google, Inc.
|
|
TRACK A: MEETING BUSINESS GOALS WITH SPEECH
|
A101 - Speech & Self-Service Strategy
10:15 a.m. – 11:15 a.m.
MODERATOR: Ron Owens, Vice President, Product Strategy - First Data Voice Services
|
A102 - Beyond Usability: How Good Is Your Speech Application?
11:30 a.m. – 12:30 p.m.
MODERATOR: Phillip Hunter, Vice President, Voice Interaction Design Group - SpeechCycle, Inc.
|
Attendee Lunch
The New Mobile Generation
12:30 p.m. – 1:45 p.m.
Sponsored by Voice Objects
Beatriz Infante, President & Chief Executive Officer - VoiceObjects Inc.
|
A103 - Success Criteria for the Speech Customer Experience
1:45 p.m. – 2:45 p.m.
MODERATOR: Lizanne Kaiser, Customer Experience Designer - Genesys Telecommunications Laboratories
Success Criteria for the Speech Customer Experience
Carrie Nelson, Speech Solutions Team Technical Lead - Nortel
POWERPOINT SLIDESHOW
|
Measuring Speech Applications from a Caller Perspective and a Business Perspective: Four Dimensions of Success
Scott Taylor, General Manager, Business Consulting - Nuance Communications, Inc.
PRESENTATION (PDF)
|
|
A104 - New Business Models for Speech
3:00 p.m. – 4:00 p.m.
MODERATOR: Gregory Simsar, Vice President, Speech Services - Syntellect, Inc.
Innovate or Saturate: Applying the Web Model of Innovation to Speech
John Amein, Senior Vice President, Strategic Partnerships - Voxeo Corp.
POWERPOINT SLIDESHOW
|
Role of Speech Recognition in Free Directory Assistance
John Roswech, Senior Vice President of Sales - Jingle Networks, Inc.
|
|
A105 - Simulating the Personal Touch
4:15 p.m. – 5:00 p.m.
MODERATOR: John Roswech, Senior Vice President of Sales - Jingle Networks, Inc.
Debbie Harris, Vice President - Ayalogic
Albert Kooiman, Group Product Manager, Unified Communications - Microsoft, Inc.
Brad Schorer, Senior Vice President, Marketing & Business Development - VoltDelta
|
|
TRACK B: VUI FOR VUI DESIGNERS
|
B101 - Whose VUI Is It, Anyway?
User Versus Business Requirements
10:15 a.m. – 11:15 a.m.
MODERATOR: Jenni McKienzie, VUI Designer - Travelocity
|
B102 - Usability Surveys: Practical Techniques
11:30 a.m. – 12:30 p.m.
MODERATOR: Susan L. Hura, Principal - SpeechUsability
Peter Leppik, CEO - Vocal Laboratories Inc.
POWERPOINT SLIDESHOW
|
Attendee Lunch
The New Mobile Generation
12:30 p.m. – 1:45 p.m.
Sponsored by Voice Objects
Beatriz Infante, President & Chief Executive Officer - VoiceObjects Inc.
|
B103 - Controlling Prompts for Maximum Usability
1:45 p.m. – 2:45 p.m.
MODERATOR: Erin Smith, Senior VUI Designer - Convergys Corporation
Tom Houwing , Director - voiceandvision B.V.
POWERPOINT SLIDESHOW
|
B104 - You Be the Expert! Speech and the End-to-End Customer Experience
3:00 p.m. – 4:00 p.m.
MODERATOR: Melanie Polkosky, Human Factors Psychologist & Consultant - IBM/Center for Multimedia Arts (University of Memphis)
Lizanne Kaiser, Customer Experience Designer - Genesys Telecommunications Laboratories
POWERPOINT SLIDESHOW
|
B105 - Communication Strategies for Speech Projects
4:15 p.m. – 5:00 p.m.
MODERATOR: Judi Halperin, Speech Engineer, Contact Center Practice,Self-Service Solutions - Avaya, Inc.
Does Your Customer Know What You Are Doing?
Maria Aretoulaki, Head, Speech Design - Vicorp Ltd.
POWERPOINT SLIDESHOW
|
The Habits of Highly Effective Speech Development Teams: What You Don’t Know Might Be Hurting Your Projects
Melanie Polkosky, Human Factors Psychologist & Consultant - IBM/Center for Multimedia Arts (University of Memphis)
POWERPOINT SLIDESHOW
|
|
|
TRACK C: ADVANCED SPEECH TECHNOLOGY SYMPOSIUM
|
C101 - Advances in Speech Recognition Processing
10:15 a.m. – 11:15 a.m.
MODERATOR: Thomas Schalk, Vice President, Voice Technology - ATX Group
|
C102 - Advances in Text-to-Speech Processing
11:30 a.m. – 12:30 p.m.
MODERATOR: Thomas Schalk, Vice President, Voice Technology - ATX Group
|
Attendee Lunch
The New Mobile Generation
12:30 p.m. – 1:45 p.m.
Sponsored by Voice Objects
Beatriz Infante, President & Chief Executive Officer - VoiceObjects Inc.
|
C103 - Advances in Natural Language Processing
1:45 p.m. – 2:45 p.m.
MODERATOR: Thomas Schalk, Vice President, Voice Technology - ATX Group
Creating More Natural Language Interfaces Using Robust Parsing
Krishna Govindarajan, Speech Science Global Discipline Leader, Professional Services - Nuance Communications, Inc.
|
No Data Like More Data: Experimental Voice Use Interface in Action
Roberto Pieraccini, Chief Technology Officer - SpeechCycle, Inc.
Jonathan Bloom, Senior VUI Designer - SpeechCycle, Inc.
POWERPOINT SLIDESHOW
|
|
C104 - Speech-to-Speech Translation
3:00 p.m. – 4:00 p.m.
MODERATOR: Bill Scholz, President - NewSpeech LLC
|
C105 - Voice Search
4:15 p.m. – 5:00 p.m.
MODERATOR: Thomas Schalk, Vice President, Voice Technology - ATX Group
Optimizing Software Architecture for Voice Search
Leo Chiu, Chief Technology Officer - Apptera, Inc.
POWERPOINT SLIDESHOW
|
Data Mining for Voice Search
Charles Galles, Principal Speech Solutions Architect - Intervoice
|
|
|
TRACK D: SPEECH TO GROW YOUR BUSINESS
|
D101 - Speech in the Mainstream: Top Trends
10:15 a.m. – 11:15 a.m.
MODERATOR: Tim Moynihan, Vice President, Global Marketing & Sales Support - Envox Worldwide
Daniel Hong, Lead Analyst - Datamonitor
Bill Meisel, President - TMA Associates
POWERPOINT SLIDESHOW [Meisel]
|
D102 - Using Analytics to Understand Your Customer
11:30 a.m. – 12:30 p.m.
MODERATOR: Judith Markowitz, Principal - J. Markowitz, Consultants
|
Attendee Lunch
The New Mobile Generation
12:30 p.m. – 1:45 p.m.
Sponsored by Voice Objects
Beatriz Infante, President & Chief Executive Officer - VoiceObjects Inc.
|
D103 - Speech to Increase Revenue & Decrease Costs
1:45 p.m. – 2:45 p.m.
MODERATOR: Rob Marchand, Senior Director, Product Management - Genesys Telecommunications Laboratories
|
D104 - Speech Enables Self-Service
3:00 p.m. – 4:00 p.m.
MODERATOR: Nava Shaked, Manager, CRM & Call Center - IBM Israel Ltd.
Richard Grant, Chief Technology Officer - Ordercatcher Inc.
Chester Anderson, Vice President, Business Development - Ordercatcher Inc.
Alexandros Papanikolaou, Sales Manager - Road Show Greece
POWERPOINT SLIDESHOW [Grant/Anderson - PowerPoint 2007]
|
D105 - Speech Drives CRM
4:45 p.m. – 5:00 p.m.
MODERATOR: James Barnett, Senior Technical Director - Aspect Software
Christian Pereira, Managing Director - D+S Solutions GmbH
Brian Gebert, Director of Corporate Sales - Shunra Software Ltd.
Jangwoo Shin, Chief Technology Officer - WebForPhone
POWERPOINT SLIDESHOW [Pereira]
POWERPOINT SLIDESHOW [Gebert/Shin]
|
|
TRACK E: TOOLS & ENVIRONMENTS
|
E101 - Open Source Development Environments
10:15 a.m. – 11:15 a.m.
MODERATOR: Moshe Yudkowsky, President - Disaggregate
Phil Shinn, Consultant, Voice Application Services - Genesys Telecommunications Laboratories
Ken Osowski, Vice President, Product Management - Pactolus Communications Software
POWERPOINT SLIDESHOW [Shinn]
|
E102 - Windows Vista Development Environment
11:30 a.m. – 12:30 p.m.
MODERATOR: Steve Chirokas, Vice President of Marketing - SpeechCycle
|
Attendee Lunch
The New Mobile Generation
12:30 p.m. – 1:45 p.m.
Sponsored by Voice Objects
Beatriz Infante, President & Chief Executive Officer - VoiceObjects Inc.
|
E103 - New Language Specifications
1:45 p.m. – 2:45 p.m.
MODERATOR: Emmett Coin, Director of Speech Research and Development - Lucas Systems, Inc.
|
E104 - Which Tools Are Right for You?
3:00 p.m. – 4:00 p.m.
MODERATOR: David Thomson, Chief Technology Officer - SpeechPhone
John Fuentes, Principal Solutions Architect - Intervoice, Inc.
Matt Whipple, Self-Service Solutions Architect - Avaya Inc.
Moshe Yudkowsky, President - Disaggregate
POWERPOINT SLIDESHOW [Fuentes]
POWERPOINT SLIDESHOW [Whipple]
PRESENTATION (PDF) [Yudkowsky]
|
E105 - Techniques for Reusability
4:45 p.m. – 5:00 p.m.
MODERATOR: Moshe Yudkowsky, President - Disaggregate
Tim Barnes, CEO - OpenMethods
Jerry Carter, Director, Speech Architecture & Standards - Nuance Communications, Inc.
Rob Marchand, Senior Director, Product Management - Genesys Telecommunications Laboratories
|