Fastest IVR and Call Center deployment times in the industry Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers, including Kellogg's, Borland Software and KB Toys turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone- based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

Apptera provides technology for mobile advertising, search and commerce. Our services are provided “In-Call” – while a consumer is interacting with a business over the phone. These solutions are sold to companies looking to monetize their call traffic and automate many of the routine tasks of managing customer requests for information and order processing.

Aspect Software, Inc., founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative solutions to enable customer service, collections, and sales and telemarketing processes for in-house and outsourced contact centers. For more information, visit www.aspect.com.

Avaya is a global leader in communication systems, applications and services. Customers range from small businesses up to more than 90% of FORTUNE 500 companies, and U.S. government. They rely on Avaya for reliable solutions that strengthen customer relationships, enhance productivity and maximize profitability.

World Leader in Contact Center Solutions
Cisco Systems is the world leader in IP-based contact center solutions for businesses of all sizes. The Cisco Unified Customer Contact Solutions portfolio includes both time-division multiplexing (TDM)- and IP-based voice self- and assisted-service solutions for large and midsize contact centers.

Cisco’s voice self-service solutions, including Cisco Unified Customer Voice Portal (CVP), offer a comprehensive set of natural-language voice self-service capabilities to automate incoming customer inquiries and deliver intelligent, personalized self-service over the phone enabling customers to efficiently and enjoyably retrieve the information they need from the contact center

ClickFox, a pioneer in Customer Behavior Intelligence, enables organizations to see how their customers actually interact across a variety of systems, such as IVR, Web, CRM, agent desktops, Point of Sale and interactive kiosks. ClickFox uncovers opportunities for extending automation, cost savings and increasing revenue. For more information, visit http://www.clickfox.com.

Convergys at a Glance
Convergys Corporation creates exceptional value for its clients in customer care, human resources, and billing. Headquartered in Cincinnati, Ohio, Convergys operates customer contact centers, data centers, and other facilities in North America, Latin America, Europe, the Middle East, and Asia. Convergys Self Service provides hosted speech solutions to organizations seeking to automate high call volume. Key differentiators include an Open Hosting model that provides external control customers and partners, an exceptionally secure infrastructure, web-based reporting for analysis of call activity. Experience as the world’s largest outsourcer of contact center agents facilitates integration between Convergys speech and multi-vendor agent systems.

Our goal at CRM Media is to become the preferred source for information, products, and services relevant to the CRM user marketplace. CRM Media is dedicated to providing this pertinent information in a timely manner, thereby connecting decision makers and industry providers now and in the future. 

CRM magazine and destinationCRM.com's features are designed to serve leaders engaged in the development of customer-centric business initiatives and ventures. CRM magazine and destinationCRM.com are ideal for companies that have identified customer relationship management as a key strategy for creating enhanced customer value across many industries including technology, communications, finance, retail, advertising, and healthcare. 

 

Diaphonics helps organizations enhance security, fight ID fraud and save money through voice verification. Diaphonics provides solutions for two-factor authentication, password resets and the corrections sector. Diaphonics offers two delivery platforms: Spike Server and SpikeCore Web Service. Spike Server is a complete hardware/software solution with advanced call control features, while SpikeCore is designed to integrate easily with automated speech and touch-tone IVRs.

Envox Worldwide is a leading global provider of voice solutions. The company’s software products and related services, included Envox OnDemand, dramatically reduce the time, cost, and complexity of creating voice solutions and empower enterprises and service providers to significantly reduce operating costs, improve customer satisfaction and retention, and generate new revenue streams.

First Data Voice Services develops and hosts outsourced, automated voice applications. Our inbound self-service applications and integrated, multi-channel outbound customer notification solutions will improve your customers' experience while allowing you to utilize the latest technology with minimal upfront costs.

Fluency Voice Technology is a leading provider of packaged speech recognition applications for use in call centers. Our solutions enable enterprises to significantly reduce costs and enhance customer service by automating much of the high volume call center activities. Fluency has offices in the UK and the US.

Genesys, an Alcatel-Lucent company, is 100 percent focused on software for customer interactions. Genesys provides an integrated software suite for dynamic environments, automatically adjusting to balance corporate resources, marketing goals, and customer needs. With 3,300 enterprise customers in 80 countries, Genesys directs more than 100 million customer interactions every day. For more information, visit us at www.genesyslab.com.

Our voice actors, recording engineers and management systems bring speech applications to life! With dozens of regularly available actors and our proprietary production techniques, we give technology a meaningful personality that connects with users. Translations and recordings in 60+ languages. Voice Branding means a consistent voice across any mix of technology.

Gold Systems’ self-service IVR, speech recognition and text-to-speech solutions allow businesses to improve profitability while providing customers with a service they love to use. Gold Systems software has automated over a billion telephone calls around the world since 1991. With its award-winning products and services, Gold Systems helps the Global 1000 identify where efficiency can be improved with voice-driven solutions. Gold Systems' vertical applications have positively impacted bottom line results for companies in the financial, insurance, health care, retail and utility industries.

An application developed with GyrusLogic tools is intuitive, conversational and understands what the user means regardless of how the question or request may be phrased. GyrusLogic helps transition smoothly from a directed dialog to a full natural language application at a fraction of your current application development and operational costs.

Holly Connects is a leader in innovative standards-based, hosted and on-premise voice self-service solutions. Named Next Generation IVR platform leader by Frost & Sullivan in Australia, the Holly Voice Platform is the only independent platform running large, complex customer deployments world-wide. Holly has deployed thousands of ports and hundreds of applications across 5 continents into major customer sites including American Express, Telstra, US Air and Vodafone. Our customers and partners leverage our innovative technology solutions to enhance customer care and caller satisfaction, deliver operating efficiencies and drive new revenue opportunities. For more information, visit www.holly-connects.com.

IBM Enterprise Speech Solutions include a broad range of software and services, and a strong ecosystem of partners. Offering IBM WebSphere speech middleware, IBM Business Consulting Services dedicated to transforming contact centers, and 40 years of research, including over 350 speech patents. For more information, visit: www.ibm.com/websphere.

Anhui USTC iFLYTEK Co., Ltd is the most dominant provider of Chinese speech technology, conquering 80% of related market in China. iFLYTEK's core business includes fundamental speech technology research, software design and development, and hardware design and production. The comp'ny has four major production lines in network speech platform, embedded system, value added telecommunication services and educational products. The company also provides full-time technical support in software application and system integration. Appointed by Chinese government, iFLYTEK has been the chair party of the standardization committee for Chinese speech technology.

The Interactions Service Factory SM fundamentally reorganizes call center tasks by seamlessly weaving together humans and automation to deliver completely consistent, customer pleasing results while dramatically reducing costs. We've quietly invested four years and over $10M to build a revolution in customer service. In addition to visiting with us at our booth, we invite you to invest four minutes at www.interactions.net and listen to the service in action and learn why Fortune 1000 companies are turning to Interactions to simultaneously save money and improve customer satisfaction.

@International Services provides tech media translation, localization and consultation services for the Fortune 1,000 and innovators in software development, web site design, multimedia and IVR. @I.S. is comprised of teams in 70 countries, including localization specialists, translators, telecom and software engineers, digital audio studios and professional voice talents, all working together to provide product, marketing and training localization services directly from the world’s largest markets: www.internationalservices.com

Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Intervoice Voice Portal, IP contact center, IMS-enabled messaging, Media Exchange platform and custom-built and packaged applications are available on-premise or hosted by Intervoice.

Test Drive iPing's Speech Services by taking advantage of a 60-day free trial - no hardware necessary.  Founded in 1998, iPing provides a wide array of hosted and licensed communications products and services to Developers, Enterprises, ASP's, Telcos and Consumers.

IQ Services provides easy, fast, affordable and accurate “customer experience” testing and monitoring services before cutover and throughout the life of a communication system. We provide performance and load testing, availability monitoring, feature function testing and other services for businesses expecting high system efficiency and customer satisfaction.

Kirusa is an industry leader and globally recognized provider of mobile value added services that leverage the freedom of multimodality. Kirusa's solutions include the hugely successful KV.SMS, the world's most advanced Voice SMS solution, which allows mobile users to send and reply to SMS messages with voice, and works on all handsets and on all networks. The Voice SMS solution offers the industry's most intuitive user interface, with features such as Direct ListenTM for direct access and reply to messages, group messaging, mobile number portability, interconnect, and international Voice SMS. KV.SMS is built on Kirusa's patented technology and its highly reliable and scalable multimodal platform. The platform's ability to manage and synchronize data and voice interactions, plus its integration with IMS and 3G standards, enables customers to cost effectively deploy additional revenue-generating services such as messaging, search, information, and entertainment applications. Kirusa's solutions are deployed worldwide and used by millions of mobile subscribers. Headquartered in New Je sey and led by an experienced team of wireless telecom executives and technologists, Kirusa has sales offices in Paris, France; Delhi, India; and Hong Kong, China; with a research and development facility in Bangalore, India. For more information, please visit www.kirusa.com.

With over 30 years’ speech technology experience, Loquendo is the leading innovator in speech recognition and speech synthesis - providing a complete range of technologies for server, embedded or desktop. Currently available in 20 languages with 47 voices, Loquendo’s best-in-breed solutions guarantee integrators enhanced customer satisfaction at greatly reduced costs.

LSSi is the leading provider of telephony sourced databases in the U.S., with over 135M telco-fresh listings derived daily from over 500 carrier and VoIP companies. LSSi's database has been acknowledged as the most accurate telephony based database in the U.S. in each of the last five years. LSSi also provides telephony sourced databases in Canada, Ireland, U.K., and France.

LumenVox provides powerful, full-featured, and affordable speech recognition software together with a committed focus on excellent customer service. Our innovative speech technology empowers channel integrators, developers, and solution providers to design and deploy dynamic speech solutions. LumenVox has gained industry recognition by winning over 20 awards for innovation, technical excellence, and user's choice for our Speech Engine and Speech Tuner. LumenVox can be reached at (877) 977-0707 or at www.LumenVox.com

Message Technologies, Inc. (MTI) provides customers with reliable and cost-effective speech application hosting and outsourcing solutions. With MTI you get dual redundant NOCs, best-of-class performance and low-risk deployment, so you can focus on your business. How can we can help you? Learn more at www.messagetech.com or call 800-868-3684.

MicroAutomation is a full service integrator of call center solutions. Our solutions are based on enhancing the caller experience through Speech-enabled Interactive Voice Response (IVR); improving live agent efficiency using Computer Telephony Integration (CTI); and providing Analytics tools to manage and refine each solution element to maximize the performance of your call center.

NeoSpeech is now Pentax/NeoSpeech.  Provider of high quality text-to-speech for embedded,  desktop or server applications, we offer US English and Asian languages.

Nexidia is the developer and provider of the most effective phonetic-based technology for audio and video search. By transforming audio-video data into business intelligence, Nexidia allows both government and commercial enterprises to leverage untapped information previously locked away in audio-video content.

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services.

Pactolus Communications Software (www.pactolus.com), makers of the telecom industry's most broadly deployed and comprehensive SIP/VoIP applications portfolio for service providers, is installed in 75 + major service providers worldwide processing up to 3 billion MOU monthly. Our RapidFLEX Service Creation Environment allows for the creation and deployment of next generation enhanced services for wireline, wireless and converged networks. The Pactolus RapidFLEX Media Server has integrated the latest in speech technology through MRCP v2. Our commercially deployed services include audio conferencing, voice messaging, prepaid/post paid calling card, residential/business broadband telephony (VoIP), and service-integrated operator assistance. All of these applications are deployed on the IMS compliant RapidFLEX Application Server.

PerSay (http://www.persay.com) is a leading provider of advanced biometric speaker verification products with a global network of partners and system integrators. Utilizing the biometric power of voice to verify a speaker’s identity, PerSay’s products are used by leading financial, telecommunications, enterprise and law enforcement organizations. Contact: +1-866-239-8515 or sales@persay.com

PSS is your “Go-To” company for contact center solutions – always exceeding your expectations. We are technology experts, averaging over 15 years experience in defining, building, deploying and supporting (24 x 7 x 365) contact center infrastructure and applications. Our large customer base includes over 25 “Fortune-500” companies who trust PSS to provide and support their contact center solutions.

Resolvity's innovative speech application platform helps enterprises automate the resolution of complex support calls. The platform is a comprehensive suite of a highly-scaleable run-time, development & tuning tools, middleware and other components. It features a state-of-the-art Dialog Server and a speech-enabled AI Engine that allows building of sophisticated voice self-service applications.

RSA Adaptive Authentication for Phone is the industry's first risk-based authentication solution protecting a financial institution's telephone banking customers. This comprehensive, cross-channel authentication platform reduces fraud through increased security and audit trails, reduces costs through auto ation, and addresses regulator's recommendation for stronger authentication all without burdening the end-user experience. Suitable for both retail and commercial telephone banking, Adaptive Authentication for Phone is powered by the real-time capabilities of the RSA eFraudNetwork a cross-institution fraud-fighting network of known fraudster data and the self-learning, proven RSA Risk Engine.

SER’s speech analytics solution, SERTAINTY, extracts valuable information from recorded voice conversations to discover customer needs and market trends; and analyze calls for script adherence, achievement of KPIs, root cause and fraud detection. Leveraging SERTAINTY with your recording solution helps to reduce call volumes, improve the customer experience, and increase revenue opportunities.

SimulScribe utilizes cutting edge voice recognition technology to transcribe voicemail messages into text. The transcribed voicemail and the original audio is then sent to an email enabled mobile phone or device and any additional email accounts. SimulScribe's online voicemail management streamlines the communication process, saving time and money.

SpeechCycle resolves complex customer care calls with exceptionally engaging speech dialogs and web services integration. Callers are immersed in a partnership guided by natural language voice recognition, equipment diagnostics, and experience derived from millions of actual calls. Five of the top six cable MSO's rely on SpeechCycle for call automation.

Speech Technology Center is a leading provider of innovative speech solutions for businesses and consumers around the globe. Headquartered in Saint-Petersburg, STC designs, develops, and sells advanced voice-controlled products for various markets. STC offers applications for Voice Biometric Systems, Speech Recognition & Interactive Voice Services, Noise Suppression, Audio Mining, etc.

SpeechTEK, Speech Technology magazine, STM eWeekly and SpeechSource, the one voice everyone hears in speech technology, are also excellent vehicles for marketing speech technology solutions. Speech Technology magazine's mission is to provide comprehensive and independent coverage of information impacting speech technologies 

Syntellect’s Customer Interaction Management solutions match your customer’s needs for anytime, anywhere access with the enterprise’s needs to deliver an optimized customer experience. Syntellect delivers custom selfservice speech and contact center solutions utilizing our products, services, and applications along with years of vertical experience that resolve your business needs.

TuVox On Demand speech applications deliver a world-class customer experience and achieve the highest levels of caller adoption and automation. Available as a Hosted & Managed or On Premise & Managed solution, TuVox applications are easily customized to your business and automate virtually any type of call: call-routing, self-service transactions and interactive customer support.

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology solutions to large business and government customers worldwide. Combining global network reach with advanced technology and professional service capabilities, Verizon Business delivers innovative, seamless business solutions to customers around the world.

Vicorp is the leading provider of service creation tools and related services for call centers and self-service applications. Runs on virtually any VXML 2.x platform. Strong capabilities in multi-tenancy and hosting environments. Separation of content from call flow allows for better management of prompts resulting in more effective campaigns.

Viecore is the largest consulting and systems integration firm delivering end-to-end automated customer interaction solutions. We provide a broad range of open-standards based contact center solutions, using the latest technologies and leading industry platforms to deliver IVR, speech, call routing, CTI, desktop and reporting applications.

VocaLabs solves the need for cost effective and statistically accurate feedback about client care Speech Recognition, IVR, human agent, and tone applications. Our clients are end user enterprises, call center consultants, application providers and equipment vendors. We have the unique ability to evaluate a customer contact application at any stage of development, from prototype to live in the field using a large and demographically diverse pool of panelists, or via Express Feedback a proprietary service that matches live caller feedback with call recordings from the same individuals.

VoiceObjects is redefining over-the-phone customer service for global enterprises and carriers through adaptive, cost-effective self-service phone portals. VoiceObjects enables organizations to personalize each caller's experience, to integrate phone self-service into comprehensive customer experience strategies, and to manage the complexity of the world's most sophisticated phone applications. For more information visit www.voiceobjects.com.

VoiceVerified is a pioneer in the voice biometric industry, providing verification services using existing telephony infrastructures.

VoiceVerified's PSP™ on-demand hosted voice verification service enables call centers and merchants to secure consumer not present (CNP) and other remote transactions, improve customer experience, promote brand loyalty, and protect privacy.

The VoiceXML Forum is an industry organization formed to create and promote the Voice Extensible Markup Language (VoiceXML). With the backing and contributions of its diverse membership, including key industry leaders, the VoiceXML Forum has successfully driven market acceptance of VoiceXML through a wide array of speech-enabled applications. For more information, please visit the Web site at www.voicexml.org.

Voxeo makes telephony applications as easy to deploy as web applications. Over 25,000 developers have chosen to build voice applications on Voxeo’s VoiceXML, CCXML, and SIP platforms.

• Hosted Service with a 100% uptime guarantee
• Premise Systems with ASR and TTS included
• Free web-based GUI application development tool
• Free 24x7 Support