7:30 Birds of a Feather
     VUI Design Issues
     Issues Impacting Developers
     Customer Service
     Employee Productivity

Erin Smith,
Senior Speech Analyst, Syntellect

Darla Tucker,
Senior Manager, Customer Apps, Intervoice

Jenny Burr,
Manager, Intervoice

8:30 Morning Keynote

Paul English
The gethuman.com project has now attracted millions of consumers who share tips for getting through phone menus to reach actual humans in customer service. These consumers have spoken out with their biggest complaints and requests for automated customer service systems. How should leading customer service companies respond? Paul will discuss how technology and human-to-human support should best work together. After Paul’s talk he will be joined by a panel to discuss best ways to improve customer service.

VOX 2006
Presented by Opus Research
10:00-5:30

For the fourth year, VOX assembles the top executives to define the future of managed services. Opus Research’s analysts join industry executives and infrastructure providers to explain how hosted and managed speech will merge customer care and service delivery. Hear and see the most advanced tools for application development, VoIP transport and life cycle management.

10:30 - Speech Synthesis and Emotion
Advanced Speech Technologies Symposium (ASTS)

Monica Bisacca,
Project Manager, Loquendo

Ellen Eide,
Research Staff Member, IBM

10:30 - VUI Design Boot Camp
SpeechTEK University

Erin Smith,
Senior Speech Analyst, Syntellect

Darla Tucker,
Senior Manager, Customer Apps, Intervoice

Jenny Burr,
Manager, Intervoice

10:30 - Advanced VoiceXML 2.0/2.1
SpeechTEK University

10:30 - Helping Constituents Find What They Want
Government Services Vertical Market Workshop

Mark Brunner,
IT Supervisor, Missouri Department of Conservation;

Jose Cerda,
Project Manager, Teng for the City
of Chicago Dept. of Water

Jennifer Smith,
President, Verbatim, Inc.

10:30 - Improving Health Care Delivery Using Speech
     Technologies
Healthcare Vertical Market Workshop

Maureen Cusanelli,
Program Manager, Aetna

Elisa Elderbaum,
Project Manager, Empire Medicare Services

Nick van Terheyden,
CMO, Philips Speech Recognition Systems

10:30 - Security Issues Impacting the Delivery of
     Financial Services
Insurance and Financial Services Vertical Market
     Workshop

Dave Goganian,
VP – Participant Services, New York Life Investment Management &
Mario Medina,
IS Development Supervisor, New York Life Investment Management Retirement Plan Services

10:30 - Improving Worker Productivity With Speech
     Technologies
Managing Goods & Services Vertical Market Workshop

Steve Thibodeau,
Manager, Telecommunications, Energy East

Wade Meyfield,
President, Thermal Services, Inc.

10:30 - Help the Customer Find What They Need
     When They Need It
Retail Vertical Market Workshop

Elliot Cohen,
Director of Technology & Support, Canon ITS;

Joel Iverson,
Astral Brands

10:30 - Booking Your Travel Using Speech Technologies
Travel Vertical Market Workshop

Bill Meisel,
President, TMAA

12:00 Afternoon Keynote

Steve Chambers - Nuance
Steve Chambers leads the company’s global efforts. Recognized as one of the top executives in the speech industry, Steve has successfully applied his marketing and strategic leadership to a vision for mainstream speech applications and has helped position ScanSoft as the premier
provider of speech technologies, applications and solutions. He joined ScanSoft in August 2003 when the company acquired Speech Works, where he served as senior vice president of worldwide sales and chief marketing officer since 1999. Previously, Steve held chief marketing officer roles at Arbortext, Inc., VDOnet, and PictureTel Corporation. Prior to PictureTel, he was a consultant for a division of McKinsey Corporation.

1:30 Nuance Company Workshop

1:30 West Corporation Company Workshop

Join the leading provider of outsourced communications solutions as we share case studies, best practices and lessons learned during 30-minute informative sessions on Deployment of Natural Language Speech Recognition Applications, Automated Notifications, Interactive Agent, and Next Generation
Customer Surveys.

1:30 - Innovative Uses of Speech Technologies
Government Services Vertical Market Workshop

Rasmus Shermer,
Senior Consultant, The National IT- and Telecom Agency/The Ministry of Science, Technology
and Innovation of Denmark &
Jens Otto Kjaerum,
Department Manager, Prolog Development Center; DemandVoice

Suresh Gursahaney,
Chief Technology Officer MicroAutomation, Inc.

Rick Warner

1:30 - New Applications in Speech Technologies for
     Healthcare
Healthcare Vertical Market Workshop

Dr. Heidi Moore,
Research Scientist, Healthcare Technology Systems

John Jones,
Director, Technology Innovations
Group, Humana Military Healthcare

Beth Lira

1:30 - Improving Self-Service Delivery of Financial Services
Insurance and Financial Services Vertical Market Workshop

Bob Huxley,
VP N America Sales & Marketing, Fluency Voice Technology

1:30 - Automating Customer Service
Managing Goods & Services Vertical Market Workshop

Laura Bramschriber,
Sr Marketing Manager, TuVox

Brian Maruyama,
Coordinator Customer Care Technologies, Nicor Gas

1:30 - How to Sell More Using Speech Technologies
Retail Vertical Market Workshop

Tom Canello,
Call Center Director, International Speedway Corp.

1:30 - Improving Self-service Delivery with Speech Technologies
Travel Vertical Market Workshop

Karla Morgan,
Delta

3:30 - Techniques for Processing Recorded Speech
Advanced Speech Technologies Symposium (ASTS)

Mark Pfeiffer,
Director of Business Development Government Solutions, SAIL Labs

Ri Pierce-Grove,
Associate Analyst, Datamonitor

3:30 - Improved Productivity with Speech Technologies
Government Services Vertical Market Workshop

Remus Siclovan,
Sr. Systems Analyst,
Health Net, Inc.

Elwyn Hull,
Telecommunications Director,
University of Texas Southwestern Medical Center at Dallas

Janet Korgeski,
System Administrator,
Moses Taylor Hospital

3:30 - Mining Your Data With Speech Technologies
Healthcare Vertical Market Workshop

3:30 - New and Innovative Applications
Insurance and Financial Services Vertical Market
     Workshop

David Weis,
Managing Consultant,
MasterCard Worldwide

Stan Wall,
Manager, Voice Services, World Access

3:30 - Optimizing Your Supply Chain Management with
     Speech Technologies
Managing Goods & Services Vertical Market Workshop

3:30 - New and Innovative Applications
Retail Vertical Market Workshop

Olga García,
IVR Channel Development, Vodafone Spain

3:30 - New and Innovative Ways to Use Speech
     Technologies
Travel Vertical Market Workshop

Mark Steinweg,
Enterprise Contact Center Transformation Team Lead, Carlson Leisure Group;

7:30 Birds of a Feather
     Tools for Developers
     Speech Application Development Training
     Programming Languages
     Platforms

8:30 Morning Keynote

Richard Bray - Microsoft Unified Communications: The Next Wave of Integrated Speech Technology Applications Today, people are bombarded by too much communication in too many places. The wave of innovation is accelerating the unification of collaboration and communication tools and media. At Microsoft, we believe that software can deliver a unified communications experience that simplifies communication and gives people more control of how, where and when they communicate. In this session, you'll see and hear how software and solutions will allow people, teams and organizations to communicate anywhere, anytime, any place and on any device with an intuitive experience that brings all modes of communication - phone, email, instant messaging, Web conferencing - together into a compelling, unified solution. Identify the problems with getting users to accept these new technologies and how to motivate users to adopt these applications to improve productivity.

9:00 IBM Company Workshop

Introduction to Multimodal Development with X+V Tools for Building and Deploying Standards-Based Applications
This session discusses the XHTML+Voice (X+V) markup language used in next generation Web services that combine visual and voice interaction, highlighting the toolkits available, and examples for building standards-based applications for a variety of platforms, from cellphones and tablets to set top boxes and vehicles.

10:00 Verizon Business Company Workshop

Migrating to IP
Discover the critical value of a “business-centric” approach to migration and a well-designed migration strategy. Gain awareness of how you
can leverage your existing TDM functionality to ensure a smooth migration. Understand the components of an IP infrastructure and how they can be deployed to create strategic advantage in the contact center.

11:00 - Advanced Speech and NL Technology
Advanced Speech Technologies Symposium (ASTS)

Joseph Maxwell,
COO, Parlance Corporation

Mazin Gilbert,
Director, AT&T Labs

11:00 - And Beyond... Applications for Speech in
     Places You Never Thought!
SpeechTEK Track: Consumer Electronics & MM

11:00 - Life Cycle and Development Methodologies
SpeechTEK Track: Deploying Speech Applications

Eddie Kaul,
VP Professional Services, Inference Communications

Phil Shinn,
Principle Consultant, Genesys
Telecommunications Laboratories

11:00 - The Customer Experience and Building Loyalty
SpeechTEK Track: Improving Customer Loyalty

John Goodman,
Vice Chairman, TARP, Release the Profit of Interaction

Joellyn Sargent,
VP Marketing, Premiere Global Services

Tom Hsia,
General Manager – BD, Servion Global Solutions, Inc

Holger Stoltz,
VoiceObjects

11:00 - Protecting Your Business and Your Customers
SpeechTEK Track: Security & Biometrics

Judith Markowitz,
President, J. Markowitz Consultants

Steve Chirokas,
Director, Business Development,
Convergys Corporation

Chuck Buffum,
President, Buffum Group

11:00 - Trends Impacting Speech Technologies
SpeechTEK Track: Strategic & Management Insights

Mike Matthews,
Head of Product Marketing, Aculab

11:00 - Open Source Summit: What’s Available and
     Why
SpeechTEK Track: Tools & Techniques

11:00 - Methodologies for Designing and Implementing
     VUIs
SpeechTEK Track: VUI

Raj Sharma
Software Engineer,
Verizon Business

Nancy Gardner,
Senior Analyst,
Convergys Corporation

Blade Kotelly,
Director, VUI Design, Intervoice

1:00 Verizon Business Company Workshop

Beyond ROI - Speech as a Strategic Tool
Join Verizon Business and Tellme as we delve into the more lucrative side of speech. Explore numerous creative approaches to using speech as a marketing tool to reinforce branding, improve the caller experience, and increase cross-selling revenue opportunities.

2:00 IBM Company Workshop

WebSphere Voice Server
Take a deep dive into IBM WebSphere Voice Server. Join the IBM development team as they go into an in-depth technical discussion on WebSphere Voice Server. Gain insights into the innovative world of self-service speech.

2:00 - Advanced Techniques for Improving User
     Interaction
Advanced Speech Technologies Symposium (ASTS)

Kim Patch,
President, Redstart Systems Inc.

Leo Chiu,
CTO & VP Engineering, Apptera Inc.

Daniel O’Sullivan,
President/CEO, Interactive Digital

Joe Alwan,
BBN

2:00 - In-Car Computing
SpeechTEK Track: Consumer Electronics & MM

Volker Jantzen,
CEO, SVOX

Tom Schalk,
VP Voice Technology, ATX

Luisa Cordano,
Account Manager, Loquendo

2:00 - VoIP and Speech
SpeechTEK Track: Deploying Speech Applications

Scott Wieder,
Director of Market Development, Cantata Technology;

Rob Marchand,
Senior Director, Product Management, Genesys Telecommuniction Laboratories

2:00 - Analyzing Your Customer Interactions
SpeechTEK Track: Improving Customer Loyalty

Alex Massie,
ClickFox

Vasudeva Akula,
Sr. Systems Analyst, Convergys Corporation

2:00 - Into the Future - Critical Trends in Speaker
     Authentication
SpeechTEK Track: Security & Biometrics

Ken Rehor,
Consultant

Dave Shoemaker,
SVP of Sales, VoiceVerified

2:00 - Hosted Speech: Is It Right for You?
SpeechTEK Track: Strategic & Management Insights

2:00 - Beyond VoiceXML: Metalanguages and More!
SpeechTEK Track: Tools & Techniques

Dominique Boucher,
Lead Software Developer, Nu Echo Inc.

Ian Sutherland,
Consulting Member of Technical Staff, Oracle USA, Inc.

2:00 - Controlling Your Personas
SpeechTEK Track: VUI

Barbara Hawkins- Scott,
Manager, MediaVoice Services, Syntellect

Tim Walsh,
President, Walsh Media

Amit Desai,
CTO, Voxify

4:00 Verizon Business Company Workshop

Emerging Speech Technologies - Practical Applicaton
Join Verizon Business and Nuance as we explore practical applications of emerging speech technologies such as Natural Language, and Voice Authentication. Learn how you can use these technologies to produce tangible
business benefits."

4:00 - Selected Topics in Dialog Processing
Advanced Speech Technologies Symposium (ASTS)

Steve Springer,
Nuance

David Thomson,
SpeechPhone

4:00 - Devices
SpeechTEK Track: Consumer Electronics & MM

Jordan Cohen,
CTO, VoiceSignal

Ewald C. Anderl,
CTO & Vice President,
Kirusa, Inc.

4:00 - Protocols and Processes
SpeechTEK Track: Deploying Speech Applications

Kris Hopkins,
CEO, Newfound
Communications, Inc.

Thom Ellenbecker,
Product Line Manager, Intel Telecom Software

Kyle Danielson,
Project Manager, LumenVox

4:00 - Putting the Customer Into Self Service
SpeechTEK : Improving Customer Loyalty

Rosanne Dausilio, Ph.D.,
President, Human Technologies Global Inc.

Jonathan Bloom,
Nuance Communications

4:00 - Case Studies in Speaker Verification
SpeechTEK Track: Security & Biometrics

Judith Markowitz,
President, J. Markowitz Consultants on behalf of Martin and Claudia Eckert

Raj Sharma,
Software Engineer, Verizon Business

4:00 - Going International with Speech
SpeechTEK Track: Strategic & Management Insights

4:00 - Service-oriented Architecture
SpeechTEK Track: Tools & Techniques

Ted Bray,
Practice Leader, Avaya

Brian Garr,
WW Program Director for Contact Center Solutions, IBM Corporaton

Shelli Feigenbaum,
Leader, Product Marketing, Nortel

Holger Stoltze,
Voice Objects

4:00 - Tuning the VUI, Not Tuning the Parameters
SpeechTEK Track: VUI

Fran McTernan,
Speech Operations Leader, Nortel

Baiju Mandalia,
Senior Technical Staff Member, IBM Corporation

Alex Massie,
ClickFox

7:30 Birds of a Feather
     Latest Research Findings on Speech Technologies
     Improving Customer Loyalty
     Building Your Speech Technology Business
     Improving Your Professional Services Capabilities

Brent Metz ,
IBM Software Group

8:30 Morning Keynote

Phil Lembert
Speech is a pervasive technology from interfacing with consumer electronics to providing customer service for contact centers to improving employee productivity. The question remains how will we use the technology and what can we do to make consumers embrace speech technologies? Phil Lempert has over 20 years of conducting consumer research and will present his ground breaking research on consumer and employee reactions and attitudes on speech technology. Phil is recognized nation wide as NBC’s Today Show consumer affairs expert. If you are wondering how your customers and employees want to use speech technology then this keynote will provide the definitive answer. At the conclusion of his talk, Phil will lead a panel discussion among industry executives and customers.